Customer Support (technical)

Umbrel; Poland; On-site; PLN 30,000 - 40,000; Full time

Job summary

A tech company in Poland is seeking a User Support Specialist to assist users across various online channels such as email, Discord, and forums. The ideal candidate should have excellent written communication skills, basic Linux skills, and a passion for helping users. Responsibilities include creating guides for common issues and working with engineers to resolve technical challenges. This role is essential for ensuring outstanding user experience and engagement.

Qualifications

• Great written communication skills are essential.
• Basic Linux technical skills such as using SSH and Terminal commands are required.
• Willingness to engage with users continuously is necessary.

Responsibilities

• Support users across email, Discord, website chat, forums, and social media.
• Create guides and knowledge bases for user queries.
• Collaborate with engineering teams to resolve technical issues.

Skills

Written communication skills

Basic Linux skills

User empathy

Job description

In this role, you will:

• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
• Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

• Have great written communication skills
• Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
• Like talking to users and are willing to constantly do so without external encouragement
• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them