Technical Support Specialist

ASTARA Poland Sp. z o.o.; Poland; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Company car

Fuel card

Multisport card

Health insurance

Life insurance

Job summary

ASTARA Poland Sp. z o.o. is seeking a Technical Support Specialist responsible for providing assistance and guidance to the authorized service network.

The role includes case analysis, monitoring technical quality, and achieving KPI targets. Required qualifications include technical education in mechanics or related fields, experience in car service, and proficiency in English. The position offers a supportive work environment and various benefits, including a company car and insurance.

Qualifications

• Technical education (preferred fields: mechanics, electromechanics, mechatronics).
• Experience in car service or technical departments.
• Proficient in English, with additional language skills considered an asset.

Responsibilities

• Providing technical support for Authorized Service Organizations (ASO).
• Conducting case analysis and offering technical consultations.
• Monitoring product technical quality and achieving KPI targets.

Skills

Technical education in mechanics, electromechanics, mechatronics

Communication skills

Proficiency in English

Knowledge of modern vehicle operation

Ability to analyze technical documentation

Education

Technical education

Tools

Diagnostic tools

Job description

Providing technical support for the authorized service network and internal company departments in diagnostics, troubleshooting, and implementing service procedures for vehicles distributed by the company.

Responsibilities

• Providing technical support for Authorized Service Organizations (ASO)
• Case analysis and technical consultations with service centres 1st and 2nd level technical support
• Monitoring and reporting fault trends and creating technical bulletins
• Cooperation with other company departments in terms of technical support
• Support in implementing service campaigns and software updates
• Supervision of diagnostic tools and support for service centres in their use
• Technical visits to service centres
• Monitoring and reporting product technical quality to the manufacturer
• Achieving the KPI targets set by the manufacturer

Qualifications

• Technical education (preferred fields: mechanics, electromechanics, mechatronics)
• Experience working in a car service or in the technical department of a distributor
• Knowledge of the construction and operation of modern vehicles (combustion and/or electric)
• Ability to analyse technical documentation and electrical diagrams
• Familiarity with diagnostic tools and ability to use them
• Communication skills and ability to clearly convey technical information
• Proficiency in English sufficient to read documentation and communicate with the manufacturer
• Category B driving licence
• Experience dealing with the ASO network
• Knowledge of warranty procedures and DMS/importer reporting systems
• Knowledge of another language (Japanese, German, or French) – an additional asset

Benefits

• Stable employment in a well‑established company
• Real impact on the quality of service and technical processes
• Necessary work tools (computer, phone, access to service systems)
• Friendly work atmosphere and collaboration with a professional team
• Company car, fuel card, Multisport card, health insurance, life insurance