Automotive Technical Support Specialist

MSX International; Warszawa; On-site; PLN 55,000 - 85,000; Full time

Job summary

MSX International is seeking an English-speaking Automotive Technical Helpdesk Agent for an international premium automobile manufacturer. In this role you will diagnose complex technical issues, provide expert guidance to the dealer network, and collaborate with workshop technicians to resolve problems quickly.

You will communicate via specified channels, contribute to repair instructions, and serve as the interface between the manufacturer and dealers.

Qualifications

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer.
• Confident in technical concern resolution and warranty procedures.
• Fluency in English is required.
• Very good verbal and written communication skills with high attention to detail.
• Ability to work on own initiative with attention to detail.
• Flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills.

Responsibilities

• Provide expert assistance in diagnosis of complex technical issues.
• Support the dealer network with quick solution finding of technical product issues.
• Work closely with technicians of workshops and dealerships.
• Support with repair instructions via specified communication channels.
• Act as an interface between the manufacturer and the dealers.

Skills

Automotive experience

English fluency

Customer communication

Problem solving

Initiative & independence

Verbal and written communication

Integrity & time management

Job description

MSX International is seeking an English-speaking Automotive Technical Helpdesk Agent for an international premium automobile manufacturer. In this role you will diagnose complex technical issues, provide expert guidance to the dealer network, and collaborate with workshop technicians to resolve problems quickly.

You will communicate via specified channels, contribute to repair instructions, and serve as the interface between the manufacturer and dealers.