Technical Support Engineer

CHC Navigation | CHCNAV; Poland; On-site; PLN 90,000 - 130,000; Full time

Job summary

CHC Navigation is seeking a Technical Support Engineer to join its Poland team. The role involves onboarding partners, delivering hardware and software training, and providing timely technical support for agriculture machinery.

You will engage with resellers and clients, handle product updates, and contribute to problem resolution with engineering teams. The ideal candidate has a engineering degree and at least 3 years in technical support or training in agriculture machinery, with fluency in

Qualifications

• Bachelor's degree in engineering, preferably in precision agriculture applications.
• Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• Fluency in Polish and professional level of English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Responsibilities

• Onboard new partners from both a hardware and software perspective.
• Provide timely technical support and training via email, phone, web conference and in person.
• Develop and manage relationships with resellers and clients, handling product updates and technical requests.
• Analyze problems to resolve product issues, including testing and identifying bugs or enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Skills

Customer service

Technical support

Training

Problem solving

Public speaking

Communication

Education

Bachelor's degree in engineering

Job description

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation is looking for a results-oriented Technical Support Engineer to join its Poland team and take advantage of a significant growth opportunity in a rapidly expanding company. In this technical and hands-on role, you will ensure that our partners, resellers and clients are successfully trained in demonstrating, installing, and using agriculture machinery. In addition, you will also be responsible for answering all technical questions and providing solutions in close communication with our worldwide Product Managers.

About the role

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Requirements

• Bachelor's degree in engineering, preferably in precision agriculture applications.
• Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...
• Fluency in Polish and professional level of English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV Poland team.

What we offer

• A job in an international result-oriented company where you can make full use of your skills.
• Excellent business environment and career prospect in dynamic, high growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.