Customer Quality Engineer

NES Fircroft; Błonie-Wieś; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private Medicover

Multisport

Transport from Warsaw

Education funding

PZU insurance

New office

Job summary

NES Fircroft in Poland is seeking a Customer Quality Engineer to manage customer relations, audits, and 8D processes across production sites. You will collaborate with clients, prepare statistics on complaints, and lead corrective actions.

The role requires at least two years in quality management, strong English, and knowledge of PPAP/8D. The position offers a modern office, training opportunities, and a range of benefits.

Qualifications

• At least 2 years in quality management in a production plant.
• Very good command of English.
• Knowledge of automotive quality requirements (OEM).

Responsibilities

• Cooperation with clients and representing the company in front of the client (audits, visits, teleconferences).
• Handling of customer complaints (8D).
• Keeping databases and preparing statistics on the complaint process.
• Conducting key defect analyses and reporting results.
• Solving quality and operational problems in production and finished products.
• Supervision of quality costs.
• Assessment and supervision of PPAP/PPA production approvals.
• Creation and modification of control plans.
• Development and supervision of quality documentation.
• Participation in internal and external audits, including customer audits on ongoing projects.
• Conducting corrective and preventive actions after audits and complaints.

Skills

Quality management

Audit execution

Customer liaison

Problem solving

Tools

MS Office

PPAP

FMEA

MSA

8D

5Why

Job description

For our Client, global manufacturing company, we are currently recruiting for the position:

Customer Quality Engineer

Your responsibilities

• Close cooperation with the clients and representing the company in front of the client (audits, visits, teleconferences, technical support)
• Handling of customer complaints (8D)
• Keeping databases and preparing statistics on the complaint process
• Conducting key defect analyzes and reporting the results
• Solving current quality and operational problems
• Supervision of quality costs
• Solving quality problems in the production process and in the finished product
• Assessment and supervision of the approving process of production parts for PPAP/PPA production
• Creation and modification of control plans
• Development and supervision of quality documentation in the process
• Participation in internal and external audits, including customer audits on ongoing projects
• Conducting corrective and preventive actions after internal audits, customer audits and complaints

Our requirements

• At least 2 years of experience in the field of quality management in a production plant (experience in the automotive or electronics industry is welcome)
• Very good command of English
• Knowledge of the quality requirements of the automotive industry and OEM customers
• Practical knowledge of tools: Control Plan, Flow Diagram, FMEA, MSA, PPAP, 8D, 5Why
• Very good knowledge of MS-Office (Word, Excel, PowerPoint, Outlook)
• Excellent work organization and problem solving skills
• The ability to conduct audits (is welcome)

What we offer

• Possibility to develop and participation in trainings
• Competitive salary adequate to skills and experience
• Free transport from Warsaw (Rondo Daszyńskiego, Ciepłownia Wola)
• Private Medicover medical care for the employee and employee’s family
• Co-financing for the sport card Multisport
• Co-financing for holidays, Christmas gifts for employees' children
• Possibility to finance further education (Master's, postgraduate)
• Possibility to join to the PZU insurance
• Very good working conditions in a brand-new office

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.