Technical Support Engineer

E‑Frontiers; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

E‑Frontiers in Kraków, Poland is seeking a Technical Support Engineer to join on-site in a fast-paced fintech environment. You will act as the primary technical contact for clients, ensuring the smooth operation of critical infrastructure and coordinating with internal teams.

The role emphasizes hands-on support across Microsoft 365, Azure, endpoint management and enterprise technology, with a focus on delivering reliable service and strong client relations.

Qualifications

• 1-2 years' experience in on-site technical support, preferably within financial services.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Fluent Polish and English, both written and spoken.
• Degree in Computer Science, IT or related discipline, or equivalent practical experience.

Responsibilities

• Act as a primary technical contact for the client, providing hands-on, on-site support.
• Monitor system health and performance, carry out routine maintenance and updates.
• Troubleshoot and diagnose issues, identifying root causes and escalating when required.
• Manage incidents and service requests in line with SLAs.
• Build relationships with client stakeholders as a trusted technical contact.
• Collaborate with wider technology teams on system upgrades and testing.

Skills

Microsoft 365

Azure

Endpoint Management

Device Deployment

AV Troubleshooting

Client-facing Skills

Education

Bachelor's in CS

Job description

Technical Support Engineer - Krakow, Poland

Location: Krakow, Poland - On-site

Salary: Competitive

Industry: Financial Technology

The Opportunity

We’re looking for a Technical Support Engineer to join a leading global financial technology company in Krakow.

This is a client-facing, on-site position supporting technology used within a fast-paced financial services environment. You’ll act as a key technical contact for the client, working closely with internal technology teams to maintain systems, resolve issues and ensure the smooth operation of critical infrastructure.

It’s an excellent opportunity for someone early in their IT career who already has hands-on support experience and wants to develop their skills across Microsoft 365, Azure, endpoint management and enterprise technology.

What You’ll Be Doing

• Act as a primary technical contact for the client, providing hands-on, on-site support.
• Monitor system health and performance and carry out routine maintenance, software updates and configuration changes.
• Troubleshoot and diagnose technical issues, identifying root causes and escalating where required.
• Manage incidents and service requests in line with agreed SLAs.
• Build strong relationships with client stakeholders and act as a trusted technical point of contact.
• Work with wider technology teams on system upgrades and enhancements, including testing and validation.

What We’re Looking For

• 1-2 years' experience in a similar on-site technical support role, ideally within financial services.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Strong troubleshooting and diagnostic skills.
• Degree in Computer Science, IT or a related discipline, or equivalent practical experience.
• Excellent communication and client-facing skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Fluent Polish and English - both written and spoken.

CompTIA A+, MCSA or similar certifications would be advantageous but aren't essential.

This is a great opportunity to join an international fintech environment offering ongoing technical training, career development and potential exposure to global teams.