Technical Services Specialist

Ecolab; Włocławek; Remote; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Stock purchase

Lunch subsidy

Sport cards

Relocation support

Job summary

Ecolab Textile Care invites a customer-focused Technical & Service Specialist to join our team. This role covers Poland and is fully remote with about 80% travel to customer sites, focusing on dosing systems and water & energy equipment support.

You will provide second-level technical support, coordinate installations, and contribute to reliability enhancements while working with Engineering and Territory Managers. Fluency in English and Polish is required.

Qualifications

• Mechanical or Electrical educational background required.
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Willingness to travel up to 80%.

Responsibilities

• Provide top-notch service to textile care customers across Poland.
• Act as first point of contact for inquiries and issues.
• Perform dosing system service and maintenance coordination.
• Coordinate installations with project teams and external suppliers.
• Support safety topics per Local Engineering Coordinator.

Skills

Mechanical/Electrical background

Project management

Customer service

Communication skills

Problem solving

Independent worker

Team collaboration

Education

Technical diploma (mechanical/electrical)

High school diploma or equivalent

Tools

AutoCAD

MS Office

Job description

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.

Ecolab Textile Care is committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence!

Ecolab Textile Care is seeking a customer-focused Technical & Service Specialist to join our team in the Textile Care Technical Services Division. In this role, you will be responsible for providing top-notch service and support to our industrial laundries customers, ensuring their needs are met efficiently and effectively. You will be the first point of contact for customers, providing service of dosing systems and water & energy equipment, handling inquiries, resolving issues, and providing information about our devices and services.

What You Will Do:

• The geographical scope of the role covers territory of Poland.
• The position is fully remote but requires approximately 80% availability for customer visits.
• Follow the safety topics communicated by Local Engineering Coordinator.
• Support the maintenance strategy for Water and Energy Equipment as well for dosing equipment.
• Second level support in case of W&E issues. If not solvable to take it one level up.
• Acting as a local engineering hotline.
• Time planning management for enVision installations with Territory Managers and enVision Champions.
• Independent WPI set up and installation (no external support provided).
• Support the Ecolab strategy by improving the ECOLAB equipment.
• Modifications to increase the reliability of our equipment.
• Emergency visit coordination (second level support).
• Key player for knowhow transfers to install and startup Ecolab TCD and W&E equipment installation by external suppliers within a project.

What You Will Need:

• Mechanical and/or electrical educational background (high school diploma or equivalent).
• Proven experience in project handling (controlling internal and external resources).
• Strong customer service skills related to given service targets.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in AutoCAD and MS Office.
• Fluency in English and Polish (German nice to have).
• Driving license B cat.
• Willingness to travel (up to 80% of working time)

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).
• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committee for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
• Social events such as family events and charity auctions.

About Ecolab

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.

Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.