Technical Services Engineer (M/F) - North Europe

IE02 ROQUETTE (IRELAND) HC LIMITED; Warszawa; Hybrid; PLN 264,000 - 396,000; Full time

Benefits offered by this job

Remote work options

Job summary

Roquette is seeking a Technical Services Engineer to act as the key technical partner for customers across Northern Europe. Based in Cork, Ireland, you will optimize capsule performance within customer production environments and collaborate with Sales, Customer Service, Production, Quality and EHS teams to deliver high-value technical expertise.

You will drive customer satisfaction, support CAPA initiatives, and ensure quality and compliance across projects while maintaining a strong focus on

Qualifications

• Degree in Engineering, Electro-Mechanical Engineering or related technical discipline.
• Minimum 5 years of experience in a manufacturing, production or mechanical environment.
• Experience supporting industrial equipment and technical customer service.
• Fluent English is required.

Responsibilities

• Provide expert technical support to customers across Northern Europe, helping maximize production performance.
• Build strong relationships with customers through regular interactions and on-site visits.
• Troubleshoot manufacturing issues and support root cause analyses to resolve challenges.
• Conduct testing, validation trials and equipment assessments at customer sites and internal facilities.
• Deliver technical recommendations to support continuous operational improvement.

Skills

Mechanical background

Manufacturing expertise

Customer focus

Problem solving

Education

Engineering degree

Tools

CRM systems

Equipment testing tools

Job description

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

The Role & the Team

To support our customers across North of Europe, we are looking for our next Technical Services Engineer (M/F) based in Cork, Ireland. Joining our Technical Services team, you will be the key technical partner for customers, helping them optimize the performance of Roquette's capsule solutions within their manufacturing environments. Working at the intersection of customer support, operational excellence and continuous improvement, you will collaborate closely with Sales, Customer Service, Production, Quality and EHS teams to deliver high-value technical expertise and drive customer satisfaction.

In This Context, Your Mission

Provide expert technical support to customers across Northern Europe (Ireland, UK, Scandinavia, Benelux), helping them maximize production performance, resolve technical challenges and unlock the full value of Roquette's solutions.

Your Experience and Talents Will Make the Difference to:

• Deliver Technical Support & Customer Expertise
  • Build strong relationships with customers through regular interactions and on-site visits.
  • Provide technical guidance to optimize capsule performance within customer production environments.
  • Troubleshoot manufacturing issues and support customers in resolving technical challenges quickly and effectively.
  • Conduct testing, validation trials and equipment assessments at customer sites, machine suppliers and internal pilot facilities.
• Drive Customer Satisfaction & Operational Performance
  • Help customers improve production efficiency and reduce product-related issues.
  • Deliver technical recommendations and expertise to support continuous operational improvement.
  • Act as a trusted technical advisor throughout the customer journey.
• Ensure Quality & Compliance
  • Produce accurate technical reports, visit reports and incident documentation within CRM systems.
  • Ensure full traceability and compliance with quality standards and procedures.
  • Support investigations and root cause analyses to identify and resolve recurring issues.
• Contribute to Continuous Improvement
  • Collaborate with Production, Quality and other internal teams to implement corrective and preventive actions (CAPA).
  • Support continuous improvement initiatives aimed at enhancing manufacturing performance and product quality.
  • Share customer insights and feedback to drive operational excellence.
• Promote Safety & Operational Excellence
  • Ensure compliance with Health, Safety and Environmental standards.
  • Actively contribute to creating a safe, efficient and quality-focused working environment.

What We Will Love About You

You are a customer-focused technical expert who enjoys solving complex challenges and building strong relationships with stakeholders. With a strong mechanical and manufacturing background, you are comfortable working directly with customers, understanding their operational constraints and translating technical issues into practical solutions. You are recognized for your analytical mindset, communication skills and ability to remain calm and effective in a fast-paced environment. Curious, adaptable and collaborative, you enjoy working across teams and cultures while continuously seeking opportunities for improvement.

And Also…

Education

Degree in Engineering, Electro-Mechanical Engineering or related technical discipline.

Experience

Minimum 5 years of experience in a manufacturing, production or mechanical environment. Experience supporting industrial equipment, production processes or technical customer service activities.

Technical Skills

• Strong mechanical and technical expertise.
• Good understanding of manufacturing processes and machine automation (expl: capsules filling machines).
• Ability to troubleshoot and identify root causes efficiently.
• Experience using measurement and precision instruments.
• Knowledge of GMP requirements is an advantage.

Languages

Fluent English is required.

Key Competencies

• Customer orientation and relationship-building skills.
• Strong communication and problem-solving abilities.
• Planning and prioritization skills.
• Continuous improvement mindset.
• Teamwork and cross-functional collaboration (quality & production in Spain and Romania).

Travel

Frequent travel across North of Europe + trainings & meetings in Spain (2 to 3 days a week, twice a month)

What we offer:

• Opportunities to learn and grow within an entrepreneurial environment that fosters innovation.
• Access to our internal mobility policy.
• The ability to balance work and personal life, notably through remote work options and organizational flexibility.

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws. As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com

Roquette is a global leader in sustainable plant-based solutions, driving innovation and strong partnerships that are shaping the future of nutrition, health, and bioindustry. The company harnesses natural resources such as wheat, corn, seaweed, and cellulose to craft high-performance ingredients used in everyday foods, oral medications, advanced biopharmaceuticals, and a range of bio-based products. A family-owned company with over 90 years of expertise and 11,000 employees, Roquette serves clients in over 150 countries and is committed to creating lasting value for customers, patients, consumers, and society. Together, we turn the potential of nature into the essentials of life.

Discover more about Roquette here.