Technical Project Manager II

Devops Academy; Poland; On-site; PLN 50,000 - 70,000; Full time

Job summary

Devops Academy is seeking a dedicated professional to join our Professional Services team in Poland. You will be a trusted advisor to high-profile customers, ensuring their success through best practices and innovative technical solutions. Responsibilities include evaluating customer architecture, delivering quality service, and mentoring team members. Ideal candidates should have strong customer-facing experience in IT, knowledge of web technologies like HTTP/DNS, and excellent communication skills. Join us in creating an inclusive workplace.

Qualifications

• Experience in a customer-facing role within the IT industry.
• Knowledge in web technologies such as HTTP/DNS.
• Strong communication and presentation skills.
• Ability to build relationships with stakeholders.
• Experience managing technical projects.
• Collaboration in a global team environment.

Responsibilities

• Collaborate with account teams to evaluate customer architecture.
• Ensure customer success by focusing on best practices.
• Review and ensure integration efficiency cross-functionally.
• Identify service enhancements and potential problems.
• Participate in internal projects to improve practices.
• Mentor and coach team members.

Skills

Customer-facing experience

Web technologies (HTTP/DNS)

Excellent communication skills

Technical consulting

Project management

Global teamwork

Job description

Our Professional Services team works directly with customers and provides managed services with proactive and reactive support. We cultivate a unique combination of deep technology expertise and understanding of business environment. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.

From pre-sales through to integration and optimization. You’ll be a trusted advisor to customers, acting as a gateway to our products and platforms teams. High-profile customers with huge web, streaming, or API traffic, you’ll deliver technical solutions and creatively undertake challenges.

Responsibilities

• Collaborating with account teams to evaluate customer architecture and deliver the best of class solutions.
• Ensuring customer success by focusing on best practice, helping develop a long-term web performance and security strategy.
• Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement.
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service.
• Participating on internal projects to contribute to best practices, improving our methodology and quality of integrations.
• Mentoring and coaching other team members to share skills and knowledge and to help team development.

Qualifications

• Demonstrate experience in a customer-facing role within the IT industry.
• Have experience in web technologies such as HTTP/DNS or other Web Development methodologies and languages.
• Demonstrate excellent communication skills and be able to present to various stakeholders.
• Have the ability to be a technical consultant building trusted relationships with stakeholders across various levels.
• Demonstrate experience in managing and delivering technical projects with an ability to manage multiple priorities simultaneously.
• Enjoy working as part of a global team with a real can-do attitude.

This employer is committed to building diverse teams and creating an inclusive workplace.