Technical Operations Manager – Junior

SOFTSWISS; Polska; On-site; PLN 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Sports benefits

Mental health program

Free English lessons

Local language courses

Paid time off

Maternity leave

Referral rewards

Upskilling workshops

Job summary

SOFTSWISS is expanding its team and seeks a Junior Technical Operations Manager to blend technical know-how of payment systems with hands-on operational oversight. You will help ensure accurate transaction processing and improve client experiences across payment workflows.

The role involves handling first-line requests, rolling out client payment method customizations, troubleshooting transactions, and collaborating with finance, account managers, and other teams to optimize performance.

Qualifications

• Experience in Fintech/Payments as an Operations Manager or 2nd line technical support.
• Clear understanding of how the Payment System works.
• Strong knowledge of transactions flow.
• Knowledge of the basics of WEB architecture.
• English and Russian not lower than Upper Intermediate level.
• Knowledge of the basics in programming (data types/basic operators/functions).

Responsibilities

• Handling technical operations requests from first line support about transactions issues and Payment Methods work.
• Roll out a customization of new Clients Customization Payment Methods on the Client’s website.
• Technical troubleshooting about transactions and Payment Methods.
• Maintaining the efficiency of payment systems.
• Interaction with payment systems.
• Analysis and identification of patterns in problems with payments with subsequent reporting.
• Interaction with related departments (2nd line, Finance, Account managers, B2С)

Skills

Experience in Fintech/Payments as Ops/

Payment system knowledge

Transactions flow

Web architecture basics

English & Russian (Upper-Intermediate)

Basic programming concepts

Education

Higher or incomplete higher education

Tools

JIRA

Jenkins

Gitlab

ELK

SSH credentials

Job description

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values

Purpose of the role

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key responsibilities

• Handling technical operations requests from first line support about transactions issues and Payment Methods work
• Roll out a customization of new Clients Customization Payment Methods on the Client’s website
• Technical troubleshooting about transactions and Payment Methods
• Maintaining the efficiency of payment systems
• Interaction with payment systems
• Analysis and identification of patterns in problems with payments with subsequent reporting
• Interaction with related departments (2nd line, Finance, Account managers, B2С)

Required Experience

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
• Clear understanding of how the Payment System works
• Strong knowledge of transactions flow
• Knowledge of the basics of WEB architecture
• Higher or incomplete higher education, preference for graduates of technical universities
• English and Russian not lower than Upper Intermediate level
• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have

• Experience with JIRA, Jenkins, Gitlab
• Experience with monitoring systems (ELK)
• Understanding of information and application security, SSH, and access credentials

Our Benefits

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events