Technical Onboarding & Support Specialist - Digital Dentistry

Align Technology

Wrocław

On-site

PLN 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Private healthcare Luxmed

Multisport card

Private insurance

Meal vouchers

Co-financing of company products

Employee Support Program

Performance bonus

Job summary

Align Technology Poland is seeking a Technical Support professional to join the Diagnostic Services team. You will provide onboarding support, assist in integrating customers' software systems, and collaborate with dental IT specialists to ensure smooth adoption of Align solutions.

You will troubleshoot issues, participate in agile development processes, and help prepare status updates for management and other teams. Fluency in English is required; additional languages are a plus.

Qualifications

2–4 years of experience in a similar role at a fast-growing international company.
Fluency in English; other languages are a plus.
Knowledge of image standards and protocols (DICOM, JPG, etc.).
Strong understanding of Windows OS and basic command-line tools.
Experience in remote IT support with clients.
Familiarity with Jira and Salesforce is preferred.
Desirable knowledge of clinical dental processes and services.

Responsibilities

Provide technical support to customers during onboarding.
Support automated integration of customer’s software systems.
Collaborate with IT specialists from dental practices and clinics.
Troubleshoot technical issues during onboarding.
Optimize onboarding processes for international customers.
Act as lead consultant and resource to customers.
Prepare status updates and reports for Management, Marketing and Business teams.
Work on processes automation.
Work in an agile team.