Technical Helpdesk Engineer HW & OIS

Siemens Healthineers AG; Katowice; On-site; PLN 60,000 - 90,000; Full time

Job summary

Siemens Healthineers AG is seeking a maintenance professional to service Varian equipment in Poland, ensuring operational readiness and safe operation. You will instruct clients, provide remote support, and manage service data and parts orders while maintaining up-to-date documentation.

The role emphasizes strong electronics/electromechanics skills, 1–3 years in maintenance, and fluency in Polish and English to communicate with clients and teams across regions.

Qualifications

• Graduate of a technical institute or university in electronics, electrical engineering, bioengineering, or related field.
• 1–3 years of operational maintenance experience; radiotherapy equipment is desirable.
• Knowledge of microcomputers/PC-based systems and technical experience.
• Fluency in Polish (written and spoken).
• Proficiency in English sufficient for comprehension and communication.

Responsibilities

• Maintenance and support of Varian products to ensure operational readiness.
• Instructing clients on operation and maintenance of Varian products.
• Providing phone or remote support to clients and service engineers.
• Preparing spare parts lists and replenishing kits for warranty/contract clients.
• Advising clients on spare parts orders or service requests.
• Entering service visit data into company information systems.
• Completing regular reporting to ensure reliable statistics.
• Coordinating with the service coordinator and service assistant.
• Keeping technical documentation up to date.
• Maintaining safety knowledge per Varian regulations.

Skills

Microcomputers

Electronics

Electromechanics

Polish language

English language

Education

Electronics/Electrical Engineering degree

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Responsibilities

• Maintenance and support of Varian products in accordance with technical documentation to ensure uninterrupted operational readiness of Varian equipment
• Instructing clients on the operation and maintenance of Varian products
• Providing phone or remote support to clients and service engineers as needed, to ensure timely service delivery
• Preparing spare parts lists to initiate orders, including replenishing spare parts kits for warranty and contract clients
• Advising clients on spare parts orders or service requests to ensure they can operate Varian equipment in accordance with technical and safety instructions
• Entering service visit data into company information systems, including descriptions of technical issues, corrective actions taken, and parts used
• Completing regular reporting through service reports, travel requests, expense reports, etc., to ensure the availability and accuracy of reliable company statistics
• Coordinating with the service coordinator and service assistant to provide timely technical or other information
• Keeping technical documentation up to date
• Maintaining a high level of professional knowledge and understanding of necessary safety measures in accordance with Varian regulations
• Performing other tasks as assigned by the supervisor

Requirements

• Graduate of a technical institute or university in electronics, electrical engineering, bioengineering, or a related field, or equivalent education
• 1–3 years of experience in operational maintenance. Prior experience in servicing and supporting radiotherapy equipment is desirable but not required
• Knowledge of microcomputers / PC-based systems and professional technical experience working with them
• Strong professional experience in electronics and electromechanics, and equipment testing
• Fluency in Polish, both written and spoken
• Proficiency in English sufficient for comprehension and clear communication

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Our culture

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in‑vitro and in‑vivo diagnostics to image‑guided therapy and innovative cancer care, is crucial for clinical decision‑making and treatment pathways. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.