Technical Enablement Strategist

Akamai Technologies GmbH; Kraków; On-site; PLN 70,000 - 90,000; Full time

Job summary

Akamai Technologies GmbH is seeking a Technical Enablement Strategist to lead the development of technical education solutions for our Global Services team. This role empowers partners and customers through engaging programs to build technical expertise in our cloud strategies.

The ideal candidate will have experience in IT pre-sales or consulting and a strong understanding of Internet technologies. Responsibilities include designing solutions, managing educational programs, and collaborating with stakeholders to enhance training offerings.

Qualifications

• Demonstrated experience in customer-facing roles delivering technical products.
• Expertise in protocols like DNS and HTTP/HTTPS.
• Familiarity with Cloud and Content Delivery Networks.

Responsibilities

• Design practical solutions within Akamai's Cloud and Security products.
• Deliver instructor‑led training and manage educational programs.
• Collaborate on identifying educational gaps and solutions.
• Ensure training materials meet technical accuracy.
• Leverage AI tools for content creation.

Skills

IT and technical pre‑sales experience

Expertise in Internet technologies

Experience with Cloud and Security

Exceptional interpersonal abilities

Tools

Training platforms

AI tools

Job description

Do you thrive on creating innovative solutions?

Do you value new capabilities?

Join our Global Services team!

The Technical Enablement Strategist (TES) leads the development of technical education solutions for Global Services (GS), partners, and customers. Responsible for global offerings, the TES deploys engaging, hands‑on programs to build technical expertise and consulting skills. This role is critical in driving product adoption and increasing customer understanding through dynamic enablement strategies.

Partner with the best

The Global Technical Enablement & Education team improves Akamai's technical learning via self‑paced, instructor‑led, and virtual environments. We focus on architectural landscapes, market competition, and certifications to elevate the GS organization and ensure customers successfully deploy Akamai solutions for their cloud strategies.

As a Technical Enablement Strategist, you will be responsible for:

• Designing practical solutions within Akamai's Cloud, Security, and Delivery products while creating and managing enablement strategies and training catalogs for GS teams.
• Delivering instructor‑led training, virtual classrooms, and vendor‑led programs globally while serving as the primary point of contact for senior leadership regarding education programs.
• Managing the full project lifecycle for scalable learning solutions, from proposals to launch and collaborating with internal stakeholders to identify and close educational gaps.
• Driving revenue growth through expanded customer educational product line offerings.
• Ensuring all training materials meet Akamai's technical accuracy and brand standards.
• Leveraging AI tools to accelerate content drafting, lab generation, and quiz creation.

Do what you love

To be successful in this role you will:

• Demonstrate experience in IT and technical pre‑sales, sales engineering, consulting, or customer‑facing roles delivering technical products or services.
• Demonstrate expertise in Internet technologies, protocols, and tools like DNS, HTTP/HTTPS, web design, training platforms, and AI‑driven content validation.
• Have experience with Cloud, Content Delivery Networks, Web Performance, and/or Security.
• Possess highest levels of both business and technical acumen understanding and capturing business drivers and success metrics.
• Have experience with technology learning and development organizations or projects.
• Demonstrate exceptional interpersonal abilities, including time management, conflict resolution, delivering engaging presentations, pitching solutions, technical negotiation, and consultancy expertise.