Technical Customer Success Advisor

Cisco Systems, Inc; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Cisco Systems, Inc in Kraków, Poland seeks a Customer Experience specialist to advise customers on the health of Splunk Enterprise and Splunk Cloud, deliver onboarding guidance, enablement planning, and customer workshops to drive long-term value. You will monitor environment health, coordinate with internal teams on escalations and upgrades, and help strengthen relationships by turning customer needs into actionable insights.

Travel (20-30%) may be required.

Qualifications

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field.
• 3+ years of experience in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management, and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support adoption and value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops to build capability and optimize platform usage.
• Monitor environment health by reviewing cases, outages, and critical issues, and conduct health checks when needed.
• Partner with internal teams to manage escalations, upgrades, support workload optimization, and keep customers informed about product changes.
• Contribute to stronger customer relationships by translating needs into actionable insights for account teams and drive issue resolution.
• Participate in sales QBRs with customers (onsite and virtual) to review service levels, usage metrics and performance.

Skills

Technical support

Enterprise customer-facing

Splunk Core Platform

Account management

IT operations

Tools

Splunk Core Platform

Job description

Cisco Systems, Inc in Kraków, Poland seeks a Customer Experience specialist to advise customers on the health of Splunk Enterprise and Splunk Cloud, deliver onboarding guidance, enablement planning, and customer workshops to drive long-term value. You will monitor environment health, coordinate with internal teams on escalations and upgrades, and help strengthen relationships by turning customer needs into actionable insights.

Travel (20-30%) may be required.