Enterprise Customer Success Engineer – Splunk, 20-30% Travel

541 Cisco Systems Poland sp. Z o.o.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Cisco's Customer Experience team helps customers achieve long-term success with their Splunk investment by ensuring health, performance, and adoption across environments. The role collaborates with Technical Support, Professional Services, Sales, Product Management, and Engineering to deliver a seamless customer experience.

As a trusted advisor, you will advise on technical health, deliver onboarding guidance, monitor health, and participate in on-site and virtual QBRs to drive product value and

Qualifications

• 3+ years in technical support, technical account management, professional services, or related fields.
• 3+ years in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support adoption and value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops to build capability and optimize platform usage.
• Monitor environment health by reviewing cases and projects, conduct diagnostic health checks when needed.
• Partner with internal teams to manage escalations, upgrades, workload optimization, and inform customers of product changes.
• Participate in sales QBRs with customers to review service levels, usage metrics and performance.

Skills

Technical support

Account management

Project coordination

IT operations

Communication skills

Tools

Splunk Core Platform

Job description

Cisco's Customer Experience team helps customers achieve long-term success with their Splunk investment by ensuring health, performance, and adoption across environments. The role collaborates with Technical Support, Professional Services, Sales, Product Management, and Engineering to deliver a seamless customer experience.

As a trusted advisor, you will advise on technical health, deliver onboarding guidance, monitor health, and participate in on-site and virtual QBRs to drive product value and