Technical Consultant - German Speaking (f/m/d)

Thinkproject; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Work from abroad

Flexible hours

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace access

Women's Network

Corporate volunteering

Social events

Job summary

Thinkproject is seeking a solutions-focused specialist to own customer relationships from start to finish. You will translate requirements into scalable platform configurations, work with cross-functional teams and lead key migrations to ensure high-quality delivery.

You will engage with customers through meetings across regions, provide technical guidance, and help expand Thinkproject’s platform adoption while continuously improving services and knowledge sharing.

Qualifications

• 3–7 years of experience in a customer-facing technical role.
• Fluent English required for international meetings and documentation.
• Strong understanding of web-based technologies and architectures.
• Excellent communication, able to explain complex concepts to non-technical users.
• Willingness to travel for customer engagements and projects.
• In-depth programming skills noted as advantageous.

Responsibilities

• Client ownership to ensure satisfaction and successful delivery.
• Conduct national and international meetings, communicating technical concepts clearly.
• Collaborate with customers to define platform requirements and resolve complex problems.
• Configure software solutions with Solution Specialists and estimate project efforts.
• Build long-term customer relationships to support growth.
• Lead customer projects using project management best practices.
• Support deployment, data migration, and integration with customer environments.
• Provide training sessions so end-users can effectively use the platform.
• Collaborate with Product, Engineering, Sales and Customer Success teams.
• Gather feedback and contribute to product improvements and knowledge sharing.

Skills

Fluent English

Customer engagement

Project management

Technical aptitude

Communication skills

Willing to travel

Programming skills

Web technologies

Job description

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

What do we do?

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

Mission

Your mission is to be a trusted technical partner to your customers, owning relationships end to end and translating complex requirements into high-quality, scalable solutions. Through technical expertise, clear communication, and strong project management, you ensure customer satisfaction and successful delivery. This role offers the opportunity to play a key part in a major migration project and to grow into more senior roles within Professional Services as you expand your expertise and impact.

Responsibilities

• Client Ownership & Satisfaction: Manage a defined customer base, handling technical inquiries, troubleshooting issues, and ensuring overall customer satisfaction.
• Customer Engagement: Conduct national and international meetings, clearly communicating technical concepts and solutions.
• Project Development & Support: Collaborate with customers to define platform requirements and provide technical consulting to resolve complex problems.
• Solution Configuration & Delivery: Work with Solution Specialists to configure software solutions, estimate project efforts, and ensure high-quality service delivery.
• Long-term Relationship Building: Develop and maintain strong, trust-based customer relationships to support ongoing business growth.
• Project Management: Lead and manage customer projects using project management best practices, driving successful outcomes.
• Technical Implementation & Deployment: Support software deployment, ensuring seamless integration with customer environments, including data migration and system configurations.
• Training & Enablement: Conduct customer training sessions to ensure end-users can effectively utilise the platform and adopt best practices.
• Cross-functional Collaboration: Work closely with Product, Engineering, Sales, and Customer Success teams to align solutions with customer needs and business objectives.
• Continuous Improvement: Gather customer feedback and contribute to product enhancements, best practice documentation, and internal knowledge-sharing initiatives.

What you need to fulfill the role

• Experience level - 3 to 7 years
• Fluent English Language skills are mandatory
• Previous experience in a solution specialistrole in construction industry is a plus
• Strong understanding of web-based technologies
• Excellent communication skills, with the ability to convey technical information to non-technical users effectively.
• Customer-focused mindset with a dedication to providing exceptional service.
• Ability to work independently and collaborative
• Interest in AI and emerging technologies, with a willingness to continuously learn and embrace AI-enabled ways of working.
• In depth programming skills
• Willingness to travel

What we offer

• Hybrid working
• Work from abroad
• Flexible working hours
• Thinkproject Academy
• Free English lessons
• Unlimited learning
• Headspace community access
• Women's Network
• Corporate volunteering
• Social events

Your Contact

Gagandeep Virdi

Working at thinkproject.com - think career. think ahead.