Senior Technical Consultant - German Speaking (f/m/d)

Eplass; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Lunch & Learn sessions

Hybrid working

Thinkproject Academy

Job summary

Thinkproject in Warsaw seeks a senior solutions specialist to own client relationships and translate complex requirements into scalable platform solutions. You will drive migrations, train customers, and collaborate with Product, Engineering and Customer Success teams.

The role requires 8+ years of experience, fluent German, and a willingness to travel. Hybrid work arrangements and international meetings are part of the job.

Qualifications

• Fluent German language as mandatory.
• Experience with web-based technologies and software platform migrations.
• Strong communication and project management abilities.
• Ability to work independently and in collaboration with cross-functional teams.
• In-depth programming skills and willingness to travel.

Responsibilities

• Client Ownership & Satisfaction: Manage a defined customer base, handle inquiries, troubleshoot issues and ensure satisfaction.
• Customer Engagement: Conduct national and international meetings, communicating technical concepts clearly.
• Project Development & Support: Define platform requirements and provide technical consulting.
• Solution Configuration & Delivery: Configure software solutions with Solution Specialists and estimate effort.
• Long-term Relationship Building: Develop trust-based relationships to support growth.
• Project Management: Lead customer projects using PM best practices.
• Technical Implementation & Deployment: Support deployment and data migration, ensure integration.
• Training & Enablement: Conduct customer training for effective platform use.
• Cross-functional Collaboration: Align solutions with needs across Product, Engineering, Sales, CS.

Skills

German language

Web technologies

Communication skills

Programming skills

Travel willingness

Independent & collaborative

Job description

What do we do?

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

Mission

Your mission is to be a trusted technical partner to your customers, owning relationships end to end and translating complex requirements into high-quality, scalable solutions. Through technical expertise, clear communication, and strong project management, you ensure customer satisfaction and successful delivery.This role offers the opportunity to play a key part in a major migration project and to grow into more senior roles within Professional Services as you expand your expertise and impact.

Responsibilities

Client Ownership & Satisfaction: Manage a defined customer base, handling technical inquiries, troubleshooting issues, and ensuring overall customer satisfaction.
Customer Engagement: Conduct national and international meetings, clearly communicating technical concepts and solutions.
Project Development & Support: Collaborate with customers to define platform requirements and provide technical consulting to resolve complex problems.
Solution Configuration & Delivery: Work with Solution Specialists to configure software solutions, estimate project efforts, and ensure high-quality service delivery.
Long-term Relationship Building:Develop and maintain strong, trust-based customer relationships to support ongoing business growth.
Project Management: Lead and manage customer projects using project management best practices, driving successful outcomes.
Technical Implementation & Deployment:Support software deployment, ensuring seamless integration with customer environments, including data migration and system configurations.
Training & Enablement:Conduct customer training sessions to ensure end-users can effectively utilise the platform and adopt best practices.
Cross-functional Collaboration:Work closely with Product, Engineering, Sales, and Customer Success teams to align solutions with customer needs and business objectives.
Continuous Improvement:Gather customer feedback and contribute to product enhancements, best practice documentation, and internal knowledge-sharing initiatives.

What you need to fulfill the role

• Experience level - 8+ years.
• Fluent German Language skills are mandatory
• Previous experience in a solution specialistrole in construction industry is a plus
• Strong understanding of web-based technologies
• Excellent communication skills, with the ability to convey technical information to non-technical users effectively.
• Customer-focused mindset with a dedication to providing exceptional service.
• Ability to work independently and collaborative
• Interest in AI and emerging technologies, with a willingness to continuously learn and embrace AI-enabled ways of working.
• In depth programming skills
• Willingness to travel

What we offer

Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Gagandeep Virdi

Working at thinkproject.com - think career. think ahead.

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