Technical CIAM Business Analyst

Roche; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Roche is seeking a skilled Technical Business Analyst with CIAM experience to bridge business and technical teams, translating business needs into clear requirements for scalable, secure CIAM solutions. The role focuses on identity services, registration, authentication, consent, and access journeys within a complex enterprise environment.

You will collaborate with architects, engineers, product teams, and stakeholders from security, legal, compliance, and IT to ensure traceability, governance,

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field; equivalent practical experience valued.
• Proven experience as a Business Analyst, Technical Business Analyst, Product Analyst, or similar role.
• Experience in Identity & Access Management, Customer Identity, digital platforms, or customer-facing systems.
• Experience in enterprise delivery environments with multiple stakeholders.

Responsibilities

• Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys.
• Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria.
• Challenge and refine requirements to ensure clarity, feasibility, and business value.
• Support prioritization of demand, backlog items, and roadmap initiatives.
• Work closely with architects, engineers, and product teams to shape CIAM solutions.
• Support design discussions by bringing process, customer journey, and business context.
• Ensure requirements are traceable through delivery, testing, and implementation.
• Participate in release planning, change activities, and deployment readiness.
• Engage with business, security, legal, compliance, digital, and IT stakeholders across functions.
• Facilitate workshops, requirement sessions, and decision meetings.
• Communicate progress, risks, dependencies, and options clearly to technical and non-technical audiences.
• Build alignment across diverse stakeholder groups.
• Support alignment with privacy and regulatory requirements such as GDPR.
• Ensure customer identity processes reflect governance, auditability, and security expectations.
• Contribute to control documentation and evidence gathering.
• Identify pain points, inefficiencies, and opportunities to simplify CIAM processes.
• Support KPI tracking and process optimization.

Skills

CIAM concepts

Stakeholder management

Analytical thinking

Communication

Requirement elicitation

Education

Bachelor's degree in Business, IT, CS

Tools

Jira

Confluence

Visio

Miro

Job description

Roche is seeking a skilled Technical Business Analyst with CIAM experience to bridge business and technical teams, translating business needs into clear requirements for scalable, secure CIAM solutions. The role focuses on identity services, registration, authentication, consent, and access journeys within a complex enterprise environment.

You will collaborate with architects, engineers, product teams, and stakeholders from security, legal, compliance, and IT to ensure traceability, governance,