Technical Account Manager

Zowie; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Zowie is seeking Technical Account Managers in Warsaw to drive GenAI product adoption for mid-market and enterprise brands. You will be a builder-coach, guiding customers from initial configuration to measurable impact and enabling self-serve capabilities.

You’ll work on configurations, integrations with CRMs and APIs, and partnerships with Account Directors to ensure successful onboarding, optimization, renewal, and advocacy across a portfolio of customers.

Qualifications

• 5+ years of experience with B2B customers in tech/SaaS
• Strong ability to translate business needs into technical solutions
• Hands-on experience with prompt engineering and scripting
• Excellent communication across stakeholders at all levels
• Experience integrating with CRMs, e-commerce platforms, and APIs

Responsibilities

• Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
• Bridge business needs and technology by analyzing customer processes and translating them into technical solutions.
• Handle advanced configurations and integrations with customer systems and APIs.
• Act as advisor and ambassador, building relationships to maximize platform adoption and value.
• Plan and manage success across onboarding, optimization, renewal, and advocacy.
• Collaborate with internal teams to collect feedback and influence product roadmaps.

Skills

B2B SaaS exp

Technical account mgmt

Prompt engineering

Scripting (JS/Python)

APIs (REST/GraphQL)

Customer success

EN/PL bilingual

Tools

REST

GraphQL

Job description

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, MediaMarkt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

About the role:

With strong product traction among mid‑market and enterprise brands, we’re now looking for Technical Account Managers to join our team and become experts in GenAI product adoption. It’s an amazing opportunity for people who are passionate about technology and love translating it into business impact.

As a TAM at Zowie, you’d become a builder‑coach who takes full ownership of the adoption outcomes of an innovative, mission-critical GenAI platform. You’d be the go-to expert guiding customers from first configuration to transformative impact - designing integrations, shaping best practices, and enabling customers to self‑serve confidently.

Curious about the tech you’d be working with? Check out the tutorials here.

What you'll do:

• Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
• Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.
• Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.
• Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.
• Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy.
• Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing.

Ideally, you'll bring with you:

• 5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients).
• Passion for technology and strong drive to translate it into business impact.
• Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery.
• Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL).
• Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches.
• Strong communication skills in English and Polish, with the ability to explain complex technical concepts simply and calculate/present ROI effectively.
• Strong project management and problem-solving skills, with a results-driven mindset and high ownership.
• Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments.
• Self-starter attitude with a passion for continuous learning and customer-first thinking.

It’ll be awesome if you have:

• Experience in AI Agents chatbots, CRM, or customer service technologies.
• Experience in working with enterprise-level projects with C-level stakeholders' engagement.
• Prior roles combining customer success and implementation ownership.

AI-native culture:

Our team embraces AI as fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for someone who’s excited to develop within this space and contribute to such a culture by bringing ideas to the table and continuously evolving their approach to leverage emerging tools.s

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.