Team Manager (with German)

Capgemini; Katowice; Hybrid; PLN 156,000 - 246,000; Full time

Benefits offered by this job

Medicover medical care

Private life insurance

Sports card

Capgemini Helpline for wellbeing

Job summary

Capgemini Polska seeks a capable Service Delivery Team Leader to drive high-quality service, optimize operations, and elevate customer satisfaction. You will coach staff, manage performance, and coordinate resources while building strong relationships with clients and internal teams.

You will oversee service delivery, ensure SLAs, and guide continuous improvements across projects. Hybrid work is available and professional growth is supported through extensive training and mentoring.

Qualifications

• Experience leading teams in service delivery, operations, customer service, or IT support environments.
• Strong people management and coaching skills.
• Experience managing service performance through KPIs and operational metrics.
• Ability to build effective relationships with customers and stakeholders.
• Strong communication, problem-solving, and decision-making capabilities.
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
• Continuous improvement mindset and focus on service quality.

Responsibilities

• Lead, coach, and support team members in achieving individual and team goals.
• Ensure services are delivered in line with agreed service levels and quality standards.
• Monitor team performance and implement improvements when needed.
• Manage resource planning, workload allocation, and staffing requirements.
• Conduct performance reviews and support employee development plans.
• Act as the main escalation point for operational issues and customer concerns.
• Build strong relationships with customers, stakeholders, and internal teams.
• Drive continuous improvement initiatives to enhance efficiency and customer experience.
• Ensure compliance with company policies, security standards, and operational procedures.
• Support recruitment, onboarding, and retention activities.

Skills

Team leadership

People management

Coaching

KPIs and metrics

Relationship building

Communication

Problem solving

Decision making

Prioritization

Continuous improvement

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will lead a team responsible for delivering high-quality services while ensuring operational efficiency and customer satisfaction. You will support team development through coaching, performance management, and continuous feedback. In this role, you will oversee service delivery, manage resources and workload distribution, act as an escalation point for operational matters, and collaborate with customers and stakeholders to drive service excellence and continuous improvement.

Your tasks

• Lead, coach, and support team members in achieving individual and team goals.
• Ensure services are delivered in line with agreed service levels and quality standards.
• Monitor team performance and implement improvements when needed.
• Manage resource planning, workload allocation, and staffing requirements.
• Conduct performance reviews and support employee development plans.
• Act as the main escalation point for operational issues and customer concerns.
• Build strong relationships with customers, stakeholders, and internal teams.
• Drive continuous improvement initiatives to enhance efficiency and customer experience.
• Ensure compliance with company policies, security standards, and operational procedures.
• Support recruitment, onboarding, and retention activities.

Your profile

• Fluent German (C1) and communicative English (B1/B2).
• Experience leading teams in service delivery, operations, customer service, or IT support environments.
• Strong people management and coaching skills.
• Experience managing service performance through KPIs and operational metrics.
• Ability to build effective relationships with customers and stakeholders.
• Strong communication, problem-solving, and decision-making capabilities.
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
• Continuous improvement mindset and focus on service quality.

Need to know:

• This role combines people leadership, operational management, and customer engagement responsibilities.
• You will be responsible for service quality, team performance, and customer satisfaction.
• The recruitment process includes an interview to assess leadership experience, communication skills, and service management capabilities.
• Hybrid working model available depending on the project and business requirements.

What You'll Love About Working Here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com