Team Lead Operational Excellence EMEA (m/f/d)

Amer Sports; Kraków; Hybrid; PLN 180,000 - 230,000; Full time

Benefits offered by this job

Employee product discounts

Global collaboration

Career development opportunities

Job summary

Amer Sports in Kraków is seeking a Team Lead Operational Excellence to guide a cross-regional team ensuring transportation operations run smoothly and processes improve continuously.

You will lead KPIs, implement SOPs, and collaborate with Transportation, Customer Service, DCs and IT while driving automation and digitalization across the function.

Qualifications

• 5+ years of experience in logistics, transportation or customer service.
• First people leadership experience with a proven ability to guide, develop and motivate a team.
• Good understanding of logistics and transportation operations.
• Strong ownership and accountability, with a hands-on and solution-oriented approach.
• Structured and analytical, with a strong focus on processes, data and continuous improvement.

Responsibilities

• Lead and develop a team of Operational Excellence Specialists across EMEA.
• Coordinate daily workload, priorities and team coverage, providing hands-on guidance and support.
• Act as the first escalation point for operational issues and drive pragmatic solutions.
• Ensure the adoption of SOPs, standards and operational processes.
• Monitor KPIs and identify performance gaps, recurring issues and opportunities for improvement.
• Support root cause analysis and corrective actions to improve transportation performance.
• Work closely with Transportation, Customer Service, DCs, Supply Chain, IT and external service providers.
• Partner with the Operational Excellence Manager to implement the Operational Excellence roadmap.
• Drive the effective use of operational tools, data and systems, including opportunities for automation and digitalization.

Skills

People leadership

Logistics operations

SAP

WMS/TMS

Data analysis

English fluency

Tools

SAP

WMS/TMS

Job description

Hybrid, Kraków

From solving day-to-day challenges to making transportation work smarter, this is a role where you can make a real impact. As Team Lead Operational Excellence, you’ll lead a team that keeps our EMEA transportation operations running smoothly - while helping people, processes and performance move forward.

What you will be doing

• Lead and develop a team of Operational Excellence Specialists across EMEA
• Coordinate daily workload, priorities and team coverage, providing hands-on guidance and support
• Act as the first escalation point for operational issues and drive pragmatic solutions
• Ensure the adoption of SOPs, standards and operational processes
• Monitor KPIs and identify performance gaps, recurring issues and opportunities for improvement
• Support root cause analysis and corrective actions to improve transportation performance
• Work closely with Transportation, Customer Service, DCs, Supply Chain, IT and external service providers
• Partner with the Operational Excellence Manager to implement the Operational Excellence roadmap
• Drive the effective use of operational tools, data and systems, including opportunities for automation and digitalization

What you need to succeed

• 5+ years of experience in logistics, transportation or customer service
• First people leadership experience with a proven ability to guide, develop and motivate a team
• Good understanding of logistics and transportation operations
• Strong ownership and accountability, with a hands-on and solution-oriented approach
• Structured and analytical, with a strong focus on processes, data and continuous improvement
• Confident communicator who knows how to listen, collaborate and handle challenging situations
• Comfortable working with operational tools and data; SAP, WMS/TMS or similar systems are a plus
• Fluent in English; additional languages are a plus
• Comfortable working in a multicultural, international and fast-paced environment

What’s in it for you

• Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.
• Global collaboration: Work with diverse, international teams and collaborate across brands, functions, and markets, learning from different perspectives along the way.
• Access to a global network of leading brands: Work within a global collective of iconic sports and outdoor brands, gaining exposure to different businesses, perspectives, and opportunities across Amer Sports.
• We’re in the game together: Join a culture built on trust, support, and shared responsibility, where progress is achieved together and success is celebrated as a team.
• Purpose‑driven environment: Be part of work that supports healthier, more active lives through our iconic sports and outdoor brands.
• Small teams, real impact: Contribute in small, trusted teams within a global company, where your ideas matter and your work can create real impact.
• Excellence in how we work: Join an environment where quality, innovation, and continuous improvement matter, and where people are encouraged to raise the bar in how work is done.
• Ambitious career development: Develop your skills through meaningful work, new challenges, and collaboration with experienced colleagues.
• Modern technologies and ways of working: Be part of teams that work with modern technologies and continuously evolve how we build, operate, and improve our digital solutions.

What to expect from the recruitment process

• CV screening: Every CV is reviewed by a human.
• Phone screening: A conversation with Amer Sports’ HR manager to discuss the role, our organization, and your expectations.
• Interviews: 2 rounds, including interviews with the hiring manager and prospective team.
• Case studies or assessments: Your role may require practical tests, such as presentations or case studies.
• Feedback and decision: We aim to provide feedback throughout the process.