Team Lead, IT Support

Octave; Wrocław; Hybrid; PLN 210,000 - 320,000; Full time

Job summary

Octave is seeking an IT Manager for the EMEA region. You will lead IT teams across multiple locations, ensuring secure and compliant operations while aligning with global IT strategy.

You will partner with regional leaders to translate business needs into IT solutions and manage risks and escalations with a focus on operational excellence. The role requires experience in IT leadership, enterprise IT environments, and global governance models, with strong stakeholder management across cultures

Qualifications

• Proven experience leading IT teams and services.
• Strong understanding of infrastructure, applications, security and service management.
• Experience working in international/EMEA setups and regional coordination.
• Ability to balance people leadership with operational responsibility and strategic alignment.
• Strong stakeholder management and cross-cultural communication skills.
• Experience with global IT governance models and standardized processes.

Responsibilities

• Lead and develop IT teams delivering services across several EMEA locations
• Accountable for stable IT service delivery, availability, and operational excellence
• Implement and execute global IT policies, standards, and roadmaps within EMEA
• Ensure security, compliance, and data protection requirements are met
• Partner with regional business leaders to translate business needs into IT solutions
• Manage escalations, risks, and operational priorities within the region
• Coordinate with global IT teams to ensure alignment and consistency
• Contribute to global IT initiatives, transformation programs, and continuous improvement activities

Skills

Leadership

Stakeholder management

Cross-cultural communication

People management

Strategic alignment

Governance & standards

Education

Proven IT leadership experience

Enterprise IT environments knowledge

Experience in international/EMEA setups

Global IT governance models

Job description

Role Purpose

As

Responsibilities

As Manager, IT - EMEA, you provide leadership and operational oversight for IT services and teams within the EMEA region. You ensure reliable, secure, and compliant IT operations while aligning regional execution with global IT strategy and standards. You act as a key interface between business stakeholders, regional IT teams, and global IT leadership.

Individuals in this position provide leadership for those involved in the development, design, and optimization of one or more information technology and systems functions, supporting company business processes and technical information systems platforms.

• Lead and develop IT teams delivering services across several EMEA locations
• Accountable for stable IT service delivery, availability, and operational excellence
• Implement and execute global IT policies, standards, and roadmaps within EMEA
• Ensure security, compliance, and data protection requirements are met
• Partner with regional business leaders to translate business needs into IT solutions
• Manage escalations, risks, and operational priorities within the region
• Coordinate with global IT teams to ensure alignment and consistency
• Contribute to global IT initiatives, transformation programs, and continuous improvement activities

Education / Qualifications

• Proven experience in an IT leadership or IT management role
• Strong understanding of enterprise IT environments (infrastructure, applications, security, service management)
• Experience working in international / regional (EMEA) setups
• Ability to balance people leadership, operational responsibility, and strategic alignment
• Strong stakeholder management and communication skills across cultures and regions
• Experience working with global IT governance models and standardized processes

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Team Lead, IT Support

Job Location (Short): Ballerup, Denmark | Madrid, Spain | Prague, Czech Republic | Swindon, United Kingdom | Wroclaw, Poland

Workplace Type: Hybrid

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.