Team Manager, Business Process and System Support

Lundbeck; Kraków; On-site; PLN 199,200 - 273,900; Full time

Job summary

Lundbeck in Kraków, Poland is seeking a seasoned people leader to head the Business Process and System Support team. You will deliver high-quality second-line SAP support, cloud administration and system configuration, while driving stability, performance and continuous improvement across Finance, Procurement and HR solutions.

You will collaborate with global process owners, IT teams and vendors, translating business needs into clear priorities and guiding strategic decisions.

Qualifications

• 3+ years of managerial experience leading an IT, application support or business systems team.
• 5+ years of relevant experience in product development, application management or second-line system support.
• Strong understanding of business processes and translating needs into tech solutions.
• Customer-oriented mindset focused on user experience and simplification.
• Experience across the application lifecycle including implementation, configuration, support and improvement.
• Interest in emerging tech, automation and AI with practical use cases.

Responsibilities

• Lead the Business Process and System Support team delivering second-line SAP support, cloud administration, configuration and monitoring across SAP landscape.
• Partner with global process owners, IT teams, stakeholders and vendors to translate needs into priorities and drive decisions.
• Develop team capabilities, drive continuous improvement and ensure stable operations and high service performance.
• Collaborate with senior leaders to explore AI opportunities and support Lundbeck’s digital journey.
• Contribute to projects and system improvements across Finance, Procurement and HR solutions.

Skills

Leadership

Vendor management

Stakeholder management

AI/Automation interest

Team development

IT service leadership

Job description

Are you an experienced people leader who can confidently navigate a broad technology landscape and help a team of SAP support experts deliver stable, high-quality services?

Do you have a strong improvement mindset and the ability to turn operational challenges into simpler, smarter and more efficient ways of working?

This is an opportunity to lead a global support team working across Finance, Procurement and HR solutions, while partnering with senior stakeholders, IT teams and external vendors.

Your new role

You will lead the Business Process and System Support team, responsible for high-quality second-line support, cloud application administration, system configuration and monitoring across a broad SAP solution landscape. Your key priorities will be stable operations, service performance, compliance, team development and continuous improvement.

You will work closely with global process owners, IT teams, business stakeholders and external vendors. As a trusted partner to senior leaders, you will translate operational and business needs into clear priorities, drive effective decisions and identify opportunities to simplify, standardize and automate our ways of working. You will also help the team explore practical uses of AI and contribute to Lundbeck’s broader bionic company journey.

Your future team

Business Process and System Support is a team of specialists providing global technical support and system expertise across Finance, Procurement and HR solutions. The team supports SAP FI, BI, BPC, VIM, Ariba, Concur and SuccessFactors, delivering second-line support, cloud system administration and configuration, monitoring, and contributes to projects and system improvements. We collaborate daily with business stakeholders, IT experts and vendors to ensure reliable services, clear communication and an excellent user experience.

The position is based in Krakow, Poland.

What You Bring To The Team

• 3+ years of managerial experience leading an IT, application support or business systems team.
• 5+ years of relevant experience in product development, application management or second-line system support.
• Strong understanding of business processes and the ability to translate business and user needs into effective technology solutions.
• Customer-oriented mindset, with a focus on improving user experience and simplifying how employees interact with systems and support services.
• Experience across the application lifecycle, including implementation, configuration, support, monitoring and continuous improvement.
• Strong interest in emerging technologies, automation and AI, with the ability to identify practical opportunities for their use.
• Strong leadership, vendor management and stakeholder-management skills, including confidence working with senior leaders.

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion.

Annual base salary range: (199 200 - 273 900) PLN gross.

At Lundbeck, we are committed to fair and transparent pay. Please note that the final base salary within the stated range will be based on relevant qualifications, skills, competencies, and level of proficiency as well as internal pay equity.

Applications must be received by August 20th, 2026.

Learn more about us at www.lundbeck.com, LinkedIn or Instagram (@h_lundbeck).

This job ad is intended for individuals seeking a career opportunity with Lundbeck.

#EveryBrainInTheGame