Swedish Complaints Support Specialist — Remote

Revolut Ltd; Polska; Hybrid; PLN 69,000 - 83,000; Full time

Benefits offered by this job

Financial benefits

Work from home flexibility

Revolut Metal subscription

Team events

Job summary

Revolut Ltd is seeking a Support Specialist (Complaints) fluent in Swedish to join a remote role from Poland or Romania. You will manage formal complaints, work across teams to resolve issues, and help refine complaint-handling processes while ensuring regulatory compliance.

English and Swedish fluency are essential, with strong numeracy and IT skills. The role offers flexible work options, international collaboration, and opportunities to progress within Revolut’s customer support function.

Qualifications

• Bachelor's degree (and provisional certificate acceptable)
• 18+ months of customer service experience
• Fluency in English (C1+) and Swedish (C1+)
• Ability to explain complex issues clearly
• Strong numeracy, analytical and IT skills
• Genuine empathy and customer care orientation
• Drive, self-motivation and team-player attitude
• Independent, problem-solving approach

Responsibilities

• Handle incoming formal complaints within regulatory deadlines
• Identify, analyse, and resolve issues
• Set up and improve internal procedures
• Contribute to a culture focused on fair treatment of customers
• Maintain a central archive of data, ensuring accuracy and accessibility
• Collaborate with Product and QA to ensure efficient complaint resolution
• Take ownership of problems, policies, or procedures end-to-end
• Stay up-to-date with industry regulations for compliant processes

Skills

Customer service experience

English (C1+)

Swedish (C1+)

Numeracy

Analytical skills

IT skills

Empathy

Team player

Problem solving

Education

Bachelor's degree

Job description

Revolut Ltd is seeking a Support Specialist (Complaints) fluent in Swedish to join a remote role from Poland or Romania. You will manage formal complaints, work across teams to resolve issues, and help refine complaint-handling processes while ensuring regulatory compliance.

English and Swedish fluency are essential, with strong numeracy and IT skills. The role offers flexible work options, international collaboration, and opportunities to progress within Revolut’s customer support function.