Complaint Resolution Specialist – Regulatory & CX (Remote)

Revolut Ltd; Polska; Híbrido; PLN 69.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial benefits

Flexible work

Metal subscription

Team events

Descripción de la vacante

Revolut Ltd. is hiring a Support Specialist to oversee complaints and build fair, transparent processes. You will work with internal teams to resolve issues, perform root-cause analysis, and ensure high-quality customer experiences.

You’ll analyse cases, maintain documentation, and stay informed on regulatory standards, contributing to a culture of continuous improvement across a global customer base.

Formación

• Bachelor’s degree (provisional certificate acceptable).
• 18+ months of customer service experience.
• Fluency in English (C1+).
• Fluency in Dutch (C1+).
• Able to explain complex issues clearly.
• Strong numeracy, analytical and IT skills.
• Empathy and love for helping people.
• Independent problem-solving approach.
• Flexible team-player attitude.

Responsabilidades

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyse, and resolve issues.
• Set up and improve internal procedures.
• Contribute to a culture that prioritises fair treatment of customers.
• Organise and maintain a central data archive for easy access.
• Collaborate with Product and Quality Assurance to resolve complaints.
• Take ownership of problems, policies, or procedures end-to-end.
• Stay up-to-date with industry regulations and compliance requirements.

Conocimientos

English (C1+)

Dutch (C1+)

Empathy

Numeracy

IT skills

Problem solving

Clear communication

Team-player

Educación

Bachelor’s degree

Descripción del empleo

Revolut Ltd. is hiring a Support Specialist to oversee complaints and build fair, transparent processes. You will work with internal teams to resolve issues, perform root-cause analysis, and ensure high-quality customer experiences.

You’ll analyse cases, maintain documentation, and stay informed on regulatory standards, contributing to a culture of continuous improvement across a global customer base.