Swedish Card Dispute Specialist, FinTech - Krakow (hybrid)

JobSquad ApS; Województwo pomorskie; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonuses

Medical insurance

Paid sick leave

Sport subscription

Job summary

A financial services organization in Gdańsk is seeking a Card Dispute Specialist. Responsibilities include supporting customers in fraud prevention, maintaining compliance, and communicating effectively in both Swedish and English. The ideal candidate is result-oriented, service-minded, and possesses strong analytical skills. This role offers a hybrid work model and various employee benefits including medical insurance and performance bonuses.

Qualifications

• Fluent in Swedish (minimum C1) and English (B2).
• Experience in handling customer applications.
• Ability to think analytically and detect risks.

Responsibilities

• Support customers in minimizing losses from third-party fraud.
• Document work accurately in IT systems.
• Handle customer communications via email and telephone.

Skills

Fluent in Swedish

Fluent in English

Analytical thinking

Customer service

Job description

Reference: TEPO

Poland has become one of the most developed economies in the world, which has made it a desirable place to work abroad.It has a high percentage of people who speak English as a second language and because of the diversity there are many job opportunities for expats and multilingual people. The IT industry has found a spot in Poland’s economy, so there are many offers in this field in particular.

Click here to read more about moving to Poland.

*IMPORTANT: YOU NEED TO BE LIVING IN POLAND OR BE READY TO RELOCATE ASAP TO APPLY*

We offer

• Hybrid work model: Work from home most of the time after completing the first month of training
• Performance bonuses and referral bonuses
• Relocation bonus
• Mobile phone/internet subsidy
• Entertainment benefits for employees
• Paid sick leave
• Great work/life balance: work Monday-Friday
• Medical insurance (life, accident & critical illness insurance)
• Sport subscription

The job

As Card Dispute Specialist you will be responsible for supporting customers in minimizing losses related to third-party fraud with payment cards, reporting incidents in your area and maintaining compliance in all actions. You'll be collaborating with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.

Your daily work will include tasks like these:

• Document work accurately in various IT systems
• Participate in audits as a process specialist and deliver required data
• Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements
• Ensure compliance with all relevant regulations and organisational policies
• Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs (handle errors, perform corrections, and investigate root causes)
• Translate local language communications to English
• Acquire and maintain in-depth knowledge of organisational products and processes within the service area
• Stay updated on IT tools and systems used in work processes
• Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required
• Assist, train, and support other team members when needed
• Provide input on process development tasks and other initiatives within the area
• Contribute to workflow changes and process improvements
  

Your qualifications

You speak and write Swedish fluently (minimum C1) and you are fluent in English (B2).

Experiencehandling customer applications and administrative tasksin a professional, positive, effective way.

• Experience incommunicating andexplaining the ‘why’ behind and having the ability to think analytically and detect risks.
• Previous experience with Payment products/card services or KYC/AML/Compliance is a plus.

You have basic computer handling skills.

You are result-oriented, service-minded, self-driven, and flexible.

You're a fast learner with excellent communication skills and relationship-building skills.

If you have any questions about the position, please feel free to send an email to [e-mail]. Our recruiters are ready to help!