1st Line Support Analyst/Engineer with German

Atos; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Benefits platform

Training & certifications

Hybrid working model

International team environment

Job summary

Atos in Poland is seeking a 1st Line Support Analyst / Engineer with German to join the Service Desk, supporting international users. You will be the first point of contact, providing basic IT support and ensuring a high level of customer satisfaction.

The role is hybrid with shift-based work, including potential night shifts. You will communicate in German and English, follow SLA procedures, and grow toward 2nd line support or other IT roles within an international corporate environment.

Qualifications

• Entry-level candidates with strong language skills are welcome.
• German (B2+/C1) and English (B1/B2) are required for business communication.
• Willing to work in a shift-based model, including night shifts if needed.
• Customer-focused, with good communication and service orientation.
• Interest in IT and motivation to develop in technical support.
• Ability to follow procedures and work in a structured environment.

Responsibilities

• Act as the first point of contact for end users via phone, email, chat or ticketing system.
• Provide basic IT support and guidance for IT-related issues.
• Register, track and update incidents and service requests per SLA procedures.
• Perform initial issue analysis and troubleshooting (software, access, basic hardware).
• Escalate more complex cases to 2nd line support when needed.
• Communicate clearly with users in German and English.
• Ensure a positive user experience through service-oriented approach.

Skills

German B2+/C1

English B1/B2

Shift-based work

Customer-oriented

IT interest

Procedures & structured work

Tools

Windows

MS Office

IT systems

Job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

1st Line Support Analyst / Engineer with German

Location

Poland (hybrid)

We are looking for a 1st Line Support Analyst / Engineer with German to join our Service Desk team supporting international users. In this role, you will be the first point of contact for end users, providing technical support and ensuring a high level of customer satisfaction.

Your Responsibilities

• Act as the first point of contact for end users via phone, email, chat or ticketing system
• Provide basic technical support and guidance for IT-related issues
• Register, track and update incidents and service requests in line with SLA procedures
• Perform initial issue analysis and troubleshooting (software, access, basic hardware issues)
• Escalate more complex cases to 2nd line support when needed
• Communicate clearly and professionally with users in German and English
• Ensure a positive user experience through a helpful and service-oriented approach

Hybrid Working Model

• Hybrid and employee-friendly approach
• Office presence is flexible
• The number of on-site days depends on the distance from the office

Shift Work Model

• This is a shift-based role
• Night shifts may be required, depending on the project and customer support needs
• Shift schedule is communicated in advance

What You Bring

• German language proficiency B2+/C1 (spoken and written)
• English language proficiency B1/B2 (working level)
• Willingness to work in a shift-based model, including night shifts if required
• Customer-oriented mindset and strong communication skills
• Interest in IT and motivation to build a career in technical support
• Ability to follow procedures, prioritize tasks and work in structured environments

Nice to Have

• First experience in Service Desk / IT Support / Customer Support
• Basic knowledge of Windows, MS Office or IT systems
• IT education, courses or certifications (e.g. ITIL - nice to have)
• Experience working in an international or corporate environment

Your Profile

• Entry-level candidate or career starter with strong language skills
• Calm, patient and solution-oriented attitude
• Open to learning and continuous development
• Team player who values collaboration and clear communication
• Reliable, organized and comfortable working in a shift environment

What’s in It for You?

• Great entry point to an IT career – no advanced technical background required
• Structured onboarding and training, including IT basics, processes and tools
• Language practice on a daily basis – German and English in real business scenarios
• Clear development path – opportunity to grow towards 2nd Line Support or other IT roles
• Supportive team environment – you will always be able to count on help from more experienced colleagues
• International work environment with exposure to corporate IT standards
• Hybrid working model with a flexible and employee-friendly approach – on‑site presence is adjusted based on your distance from the office.
• Access to learning platforms, trainings and certifications (e.g. ITIL, technical & language courses)
• Predictable schedule within structured shifts
• Wellbeing initiatives & work-life balance programs
• Private medical care and benefits platform

What Happens Next?

• Quick conversation with HR
• Interview with Service Desk / IT Manager
• Language verification (German & English)

The company follows an equal opportunity policy and does not permit any form of discrimination. Employment decisions are based solely on skills and qualifications.