SUPPORT ENGINEER (L3)

Reply Group; Katowice; On-site; PLN 100,000 - 130,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Company events

Job summary

Reply Group in Katowice is looking for a skilled individual to provide L3 support on Data and AI Foundations components. This role requires strong technical skills in application support and experience with APIs and distributed systems, with opportunities for continuous learning through various training programs.

If you have a Bachelor's degree in Computer Science and excellent communication skills in English and Polish, we encourage you to apply. The position offers a hybrid work arrangement and comprehensive benefits including a monthly budget for various perks.

Qualifications

• Strong technical background in application or platform support.
• Experience working in production environments.
• Excellent communication in English and Polish.

Responsibilities

• Provide L3 support on Data and AI Foundations components.
• Perform deep technical analysis and root cause investigations.
• Support L1 teams during complex incident resolution.

Skills

Application support

Python

APIs

Troubleshooting

Cloud environments

Education

Bachelor’s degree in Computer Science or related field

Job description

• Provide L3 support on Data and AI Foundations components.
• Perform deep technical analysis and root cause investigations.
• Design and implement corrective fixes on foundations components.
• Improve robustness, performance, and reliability of shared components.
• Support L1 teams during complex incident resolution.
• Document technical issues, fixes, and preventive actions.
• Contribute to the stabilization and continuous improvement of the RUN.
• MEDICAL CARE
• BENEFITS PLATFORM
• TRAINING OPPORTUNITIES
• LANGUAGE COURSES PLATFORM
• COMPANY EVENTS
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choosemedical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms),cinema tickets, shop vouchers, discounts and many more.
• Language Courses –you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!
• Regular and systematic furthertraining opportunities - both internallyand from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We havenetworking events, coding challenges, and company parties for different occasions.

Qualification

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Strong technical background in application or platform support.
• Solid development skills (Python or equivalent).
• Experience with APIs and distributed systems.
• Strong troubleshooting and debugging capabilities.
• Experience working in production environments.
• Exposure to cloud environments (AWS and/or Azure).
• Excellent communication in English and Polish will round off your profile.
• Availability to work in a hybrid mode with at least 1 visit in the office per month.

About Data Reply

As part of the Reply group, Data Reply offers a wide range of services that support customers in becoming data driven. We operate in various industries and business areas and work intensively with our customers so that they can achieve meaningful results through the effective use of data. Data Reply offers many years of experience in transformation projects to achieve “data-driven companies”. We focus on the development of data platforms, machine learning solutions and streaming applications - automated, efficient, and scalable - without making any compromises in IT security.