Business Support Supervisor with French

EY; Katowice; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Continuous learning

Flexible working

Diverse culture

Global exposure

Job summary

EY GDS Poland is offering a leadership role overseeing an Executive Assistants team based in Wroclaw and collaborating with onshore units. The position focuses on people management, client relationships, and service delivery within a global environment.

You will work closely with cross-border teams to ensure smooth operations, develop the team, and drive improvements in reporting, tools, and processes to support EY’s client services.

Qualifications

• Minimum 3 years relevant work experience as people leader.
• Understanding of business environment for such services, able to investigate on new opportunities for promotion and offer for new clients.
• Experience in transitioning of processes and/or setting-up new teams.
• Excellent communications skills.
• Fluent French (written and oral) at least C1.
• Very Good English (written and oral) at least B2.

Responsibilities

• Build and maintain exceptional and strong relationships with Customer.
• Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.
• Identify training needs, development plans and coordinate team resources to execute new reporting and monitoring projects and initiatives.
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services.
• Identifying, evaluate and assess individual training and development areas for all members of the team.
• Overseeing service delivery process primary for Frech market and service delivery projects related to global accounts.
• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team.
• Actively monitor and analyse instructions, workflow and assignments to ensure the operations of the team is run efficiently.

Skills

People leadership

Client management

Stakeholder interaction

Cross-cultural collaboration

Job description

Location: Katowice - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Your role will be to supervise Executive Assistants team and manage the service delivery needs and operations of the team from Wroclaw, Poland. You will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the Executive Assistants services team to ensure the smooth functioning of the operations.

Your Key Responsibilities

• Build and maintain exceptional and strong relationships with Customer.
• Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.
• Identify training needs, development plans and coordinate team resources to execute new reporting and monitoring projects and initiatives.
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services.
• Identifying, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team.
• Overseeing service delivery process primary for Frech market and service delivery projects related to global accounts.
• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team. Identify issues and propose solutions.
• Actively monitor and analyse instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements.

Skills And Attributes For Success

• Proven experience of working within a global environment, across borders with people from other cultures.
• Demonstrable ability to interact with leadership, stakeholders and peers.

To qualify for the role you must have

• Minimum 3 years relevant work experience as people leader.
• Understanding of business environment for such services, able to investigate on new opportunities for promotion and offer for new clients.
• Experience in transitioning of processes and/or setting-up new teams.
• Excellent communications skills.
• Fluent French (written and oral) at least C1.
• Very Good English (written and oral) at least B2.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.