Business Support Supervisor with Dutch

Ernst & Young Advisory Services Sdn Bhd; Katowice; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Continuous learning

Flexible work tools

Transformative leadership coaching

Diverse and inclusive culture

Job summary

Ernst & Young Advisory Services Sdn Bhd in Katowice is seeking a Business Services Support Supervisor. The role involves maintaining strong client relationships, overseeing the performance of the Executive Assistants team, and enhancing service offerings. Ideal candidates will have over 3 years of people management experience, fluency in English and Dutch, and exceptional problem-solving skills. The position supports a hybrid work model with a focus on continuous learning and a transformative leadership culture.

Qualifications

• Fluent English (C1 level) and Fluent Dutch required.
• Minimum 3 years experience as a people leader or similar role.
• Exceptional communication and interpersonal skills.

Responsibilities

• Build and maintain relationships with customers.
• Monitor and maintain performance of the Executive Assistants team.
• Define strategies to enhance service offerings.

Skills

Operational or support services experience

People-management skills

Stakeholder management

Problem-solving and analytical abilities

Proficiency in MS Office systems

Job description

Location: Katowice - 2 days office/3 days remote

EY GDS Poland, a member of EY’s global integrated service delivery center network, is looking for a Business Services Support Supervisor.

Responsibilities

• Build and maintain exceptional and strong relationships with customers
• Own, monitor and maintain the performance of the Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• Define strategies to develop and enhance existing service offerings and revenue opportunities with plans in place (e.g., resource requirements) for delivery
• Identify, evaluate and assess individual training and development areas for all team members, ensuring appropriate support and embedding performance management processes
• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team, identifying issues and proposing solutions
• Actively monitor and analyze instructions, workflow and assignments to ensure efficient operations and anticipate future resource requirements

Skills and attributes for success

• Previous operational or support services experience in a global environment
• Previous experience as a counsellor and/or team coordinator (team leader, supervisor or other managerial role)

Qualifications

• Fluent English (written and oral) at least C1
• Fluent Dutch (written and oral)
• Minimum 3 years relevant work experience as a people leader or similar role
• Strong people‑management skills, being a transformative and open‑minded leader
• Strong stakeholder management, including listening to concerns and influencing actions
• Understanding of the business environment for such services, with the ability to investigate new opportunities for promotion and offering to new clients
• Ability to cooperate in a dynamic and matrix organization undergoing constant transformation
• Exceptional communication and interpersonal skills – both written and oral
• Ability to adjust to multiple demands, shifting priorities and rapid change
• Strong problem‑solving and analytical abilities
• Proficiency in fundamental MS Office systems: Word, PowerPoint, Excel

Preferred qualifications

• Proven experience of working within a global environment, across borders with people from other cultures
• Demonstrable ability to interact with leadership, stakeholders and peers
• French or German will be an asset

Benefits

• Continuous learning: develop the mindset and skills to navigate whatever comes next
• Success as defined by you: we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership: we’ll give you insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: you’ll be embraced for who you are and empowered to use your voice to help others find theirs