Student Paid Internship-Observability (m/f/d)

Knauf Gips KG; Katowice; On-site; PLN 20,000 - 33,000; Part time

Benefits offered by this job

Relevant work experience

Mentorship and guidance

Networking with industry experts

Flexible hours (16 or 24 hours)

6 months internship

Job summary

Knauf Information Services GmbH in Katowice is offering an internship in Observability and Monitoring support. You will investigate and resolve tickets, take ownership, and document issues to help the business.

You will maintain platforms and adhere to SLAs, with mentorship and flexible hours to fit academic schedules. The role requires you to work onsite in Katowice and be enrolled in a Bachelor's or Master's program, with English proficiency (B2-C1) and a willingness to learn new IT tools and

Qualifications

• Enrolled in a Bachelor's or Master's program.
• Fluent English (B2-C1) written and spoken.
• Willing to learn new IT tools, processes and technologies.
• Able to investigate and resolve IT system issues.
• Teamwork and escalation where needed.
• Basic understanding of IT systems, workflows and service management.
• On-site work in Katowice.

Responsibilities

• Investigate, resolve, and elevate tickets related to Observability and Monitoring, focusing on business/process issues.
• Take ownership of tickets with clear, high-quality communication with the business.
• Aim to resolve issues at the 2nd level with detailed documentation for each case.
• Provide general support, administration, and maintenance for Observability/Monitoring platforms and apps.
• Follow procedures, ensure segregation of duties, and meet SLAs.

Skills

English (B2-C1)

Willing to learn new tools

IT issue investigation

Team collaboration

IT systems knowledge

On-site Katowice

Education

Bachelor's or Master's student

Job description

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?




• Do you always put the customer at the center of your actions?




• Do you consider the future and upcoming generations in your actions?




• Do you strive for personal and professional growth?

What you'll do

• Investigate, resolve, and elevate tickets related to Observability and Monitoring area, focusing on business and process-related issues.




• Take ownership of tickets and ensure clear, high-quality communication with the business throughout the process




• Aim to resolve issues at the 2nd level, providing detailed and accurate documentation for each case.




• Provide general support, administration, and maintenance for the Observability and Monitoring platforms and its associated applications.




• Follow established procedures, ensure compliance with segregation of duties, and meet service level agreements (SLAs).

Who you are

• You are currently enrolled student in a Bachelor's or Master's program in any field




• You are fluent both in written and spoken English (B2-C1)




• You are open to learning new tools, processes, and technologies related to Observability and Monitoring and IT support.




• You are able to investigate and resolve technical issues related to IT systems and processes.




• You can work with other team members and escalated issues when necessary.




• You have a basic understanding of IT systems, workflows, and service management concepts.




• You are able to work onsite in our office in Katowice.

What we offer you

• Relevant work experience that sets you apart in future job applications.




• Mentorship and guidance from experienced professionals.




• Opportunity to connect with industry experts to build a strong professional network.




• Flexible working hours that fit your academic schedule (16 or 24 hours a week).




• Internship contract for 6 months.

Knauf as an employer

Knauf Information Services GmbHis a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.