Student Paid Internship-Observability (m/f/d)

Knauf; Katowice; On-site; PLN 17,000 - 23,000; Full time

Job summary

Knauf Information Services GmbH in Katowice offers an IT support internship focused on Observability and Monitoring. The role is 16 or 24 hours per week for 6 months, within the Knauf Group.

As a student, you will investigate and resolve tickets, take ownership, and collaborate with the team while learning new tools and processes in a diverse, inclusive environment.

Qualifications

• Currently enrolled as a Bachelor’s or Master’s student.
• Fluent in English (B2-C1).
• Open to learning new tools, processes and technologies.
• Able to investigate and resolve IT issues.
• Willing to work onsite in Katowice.

Responsibilities

• Investigate, resolve, and escape tickets related to Observability and Monitoring area, focusing on business and process-related issues.
• Take ownership of tickets and ensure clear, high-quality communication with the business throughout the process.
• Aim to resolve issues at the 2nd level, providing detailed and accurate documentation for each case.
• Provide general support, administration, and maintenance for the Observability and Monitoring platforms and its associated applications.
• Follow established procedures, ensure compliance with segregation of duties, and meet SLAs.

Skills

English (B2-C1)

IT support

Observability

Investigate issues

Teamwork

Education

Student in Bachelor's/Master's

Job description

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you'll do

• Investigate, resolve, and escape tickets related to Observability and Monitoring area, focusing on business and process-related issues.
• Take ownership of tickets and ensure clear, high-quality communication with the business throughout the process
• Aim to resolve issues at the 2nd level, providing detailed and accurate documentation for each case.
• Provide general support, administration, and maintenance for the Observability and Monitoring platforms and its associated applications.
• Follow established procedures, ensure compliance with segregation of duties, and meet service level agreements (SLAs).

Who you are

• You are currently enrolled student in a Bachelor's or Master's program in any field
• You are fluent both in written and spoken English (B2-C1)
• You are open to learning new tools, processes, and technologies related to Observability and Monitoring and IT support.
• You are able to investigate and resolve technical issues related to IT systems and processes.
• You can work with other team members and elevate issues when necessary.
• You have a basic understanding of IT systems, workflows, and service management concepts.
• You are able to work onsite in our office in Katowice.

What we offer you

• Relevant work experience that sets you apart in future job applications.
• Mentorship and guidance from experienced professionals.
• Opportunity to connect with industry experts to build a strong professional network.
• Flexible working hours that fit your academic schedule (16 or 24 hours a week).
• Internship contract for 6 months.

Knauf as an employer

Knauf Information Services GmbH is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer.

We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity.

We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.

Knauf IT is a driving force behind the global growth and digital transformation of the family-owned Knauf Group, one of the world's leading manufacturers of building materials. More than 900 experts at Knauf IT are supporting 43,500 employees and the customers of the Knauf Group with modern IT solutions and services at over 320 locations worldwide. Our corporate values of humanity, partnership, commitment and entrepreneurial spirit form the basis for the successful growth to more than 15,6 billion Euro annual sales.