Senior Customer Success Leader - Impact & Growth

UNIT4 NV; Warszawa; Ibrido; PLN 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

UNIT4 NV is seeking a Senior Customer Success Manager to lead customer success efforts and ensure clients fully leverage our products and services. You will guide clients through a tailored success plan, collaborate on Success Points, and enable access to premium education resources.

You will act as the Voice of the Customer, turning insights into actions, and work with the sales team to identify up/cross-sell opportunities to maximize client value.

Competenze

• A deep understanding of customer success strategies and best practices.
• Strong project management skills and a customer-first mindset.
• Ability to guide clients through tailored success plans and educational resources.

Mansioni

• Develop and implement customized success plans with goals, timelines, KPIs, and action items for each client.
• Act as the primary client contact to foster long-term relationships and maximize value from Success Points and available resources.
• Coordinate access to premium education content for administrators and end-users and conduct onboarding sessions.
• VoC: gather feedback and data to inform improvements and advocated actions for clients.

Descrizione del lavoro

UNIT4 NV is seeking a Senior Customer Success Manager to lead customer success efforts and ensure clients fully leverage our products and services. You will guide clients through a tailored success plan, collaborate on Success Points, and enable access to premium education resources.

You will act as the Voice of the Customer, turning insights into actions, and work with the sales team to identify up/cross-sell opportunities to maximize client value.