Enterprise Technical Advisor: CRM & Platform Enablement

DOU Polska; Województwo mazowieckie; On-site; PLN 140,000 - 220,000; Full time

Benefits offered by this job

Flexible work arrangements

Mentorship opportunities

Continuous learning

Job summary

Creatio is seeking a Technical Advisor to join our Global Customer Support Division, based in Poland. You will support enterprise customers in operation, optimization, and strategic use of the Creatio platform across regions, acting as the primary technical contact to ensure platform stability and value.

You will own technical accounts, manage escalations, monitor health, enable best practices, and participate in strategic reviews.

Qualifications

• 4+ years in enterprise technical support or TAM roles.
• Experience with Creatio or similar low-code/no-code platforms is a plus.
• Strong troubleshooting, analytical mindset and communication skills.

Responsibilities

• Own dedicated technical contact for assigned enterprise accounts.
• Manage escalations and ensure SLA compliance.
• Monitor system performance and identify risk before it impacts customers.
• Advise on platform best practices, architecture, and optimization.
• Engage in QBRs and influence product roadmap with customer insights.

Skills

Enterprise technical support

SaaS platforms

APIs & integrations

SQL

Cloud infra

English proficiency

Tools

Grafana

Zabbix

SQL Server

IIS

Redis

Job description

Creatio is seeking a Technical Advisor to join our Global Customer Support Division, based in Poland. You will support enterprise customers in operation, optimization, and strategic use of the Creatio platform across regions, acting as the primary technical contact to ensure platform stability and value.

You will own technical accounts, manage escalations, monitor health, enable best practices, and participate in strategic reviews.