Strategic Customer Success & Growth Architect

Unit4; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Unit4 in Wrocław, Poland is seeking a Customer Success professional to amplify customer voice and translate insights into actions that improve outcomes and experience.

You will drive value realization, guide success planning, and foster product adoption by collaborating with Sales, Product, and Support teams. The role requires proactive risk management, executive business reviews, and a focus on renewals and long-term partnerships.

Responsibilities

• Be the voice of the customer (VoC) and advocate for them across the company to improve outcomes.
• Drive customer value realization by helping customers achieve business outcomes and maximize Unit4 value.
• Increase product adoption and maturity through success planning, guidance, and value-added engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) with qualified leads alongside Sales.
• Act as the primary Customer Success contact, proactively managing risk and supporting retention.
• Develop and maintain success plans aligned to customers' strategic objectives and milestones.
• Lead executive business reviews and strategic conversations with C-level stakeholders.
• Ensure goals, challenges, product needs, and value drivers are understood and shared with Unit4 teams.

Job description

Unit4 in Wrocław, Poland is seeking a Customer Success professional to amplify customer voice and translate insights into actions that improve outcomes and experience.

You will drive value realization, guide success planning, and foster product adoption by collaborating with Sales, Product, and Support teams. The role requires proactive risk management, executive business reviews, and a focus on renewals and long-term partnerships.