ERP Cloud CSM - Retention & Growth (Remote)

Unit4; Wrocław; Presencial; PLN 190.000 - 204.000; Jornada completa

Descripción de la vacante

Unit4 in Poland is seeking a Customer Success professional to be the voice of the customer, turning insights into actions that improve outcomes and experience. You will help customers achieve business outcomes and maximize the value of their Unit4 investment.

You will increase product adoption through success planning, identify upsell opportunities with Sales, manage risk and retention, and lead executive business reviews with C-level stakeholders and customer teams.

Formación

• Excellent communication and relationship management skills with fluency in English and Dutch (verbal and written).
• Proven ability to retain customers and drive value realization in a cloud software environment.
• Experience in a customer-facing role focused on business outcomes and ERP/HCM/financial planning domains.

Responsabilidades

• Be the voice of the customer (VoC) and their internal advocate, turning insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.

Conocimientos

Excellent communication

Relationship management

Fluent in English

Fluent in Dutch

Herramientas

Customer engagement technologies

Descripción del empleo

Unit4 in Poland is seeking a Customer Success professional to be the voice of the customer, turning insights into actions that improve outcomes and experience. You will help customers achieve business outcomes and maximize the value of their Unit4 investment.

You will increase product adoption through success planning, identify upsell opportunities with Sales, manage risk and retention, and lead executive business reviews with C-level stakeholders and customer teams.