Strategic Collections Specialist (Hybrid)

Ashland; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Ashland Ingredients Poland sp. z o.o. in Warsaw is seeking a Collection Specialist to join the Finance team.

This temporary, hybrid role reports to the Collection Supervisor and involves daily collection activities, monitoring overdue payments, and coordinating with Sales and Credit Analysts. Ideal candidates have strong English communication, SAP/ERP knowledge, and SOX familiarity, with the ability to work 9:00–17:00 and visit the office every two weeks.

Qualifications

• Strong written and verbal communication skills
• Fluency in English both written and verbal
• Knowledge of ERP systems; SAP experience is a plus
• Knowledge of SOX controls
• Availability to work 9AM–5PM with office presence every two weeks

Responsibilities

• Perform daily collection activities to ensure customer settlement within agreed payment terms
• Monitor accounts to identify overdue payments
• Investigate historical data for each debt or account
• Unapplied cash and credit note allocation; secure clean customer accounts
• Maintain and control a dedicated portfolio of credit customers
• Assist Cash Application to identify payments
• Maintain customer credit collection information in SAP
• Coordinate with collecting agencies and lawyers for own portfolio
• Coordinate disputed items with other departments
• Provide account statements to customers
• Support in paying out credit notes to clients
• Ensure compliance with SOX controls
• Collaborate with Sales, Customer Service and Credit Analysts for order releases on overdue invoices
• Provide cover for other team members during absence
• Support Letter of Credit processes and Cash Against Documents as needed

Skills

English fluency

Strong communication

Interpersonal skills

SAP knowledge

SOX knowledge

Office presence every two weeks

Education

Relevant experience or equivalent education

Tools

SAP ERP

Job description

Ashland Ingredients Poland sp. z o.o. in Warsaw is seeking a Collection Specialist to join the Finance team.

This temporary, hybrid role reports to the Collection Supervisor and involves daily collection activities, monitoring overdue payments, and coordinating with Sales and Credit Analysts. Ideal candidates have strong English communication, SAP/ERP knowledge, and SOX familiarity, with the ability to work 9:00–17:00 and visit the office every two weeks.