Hybrid Collections Specialist (English) – Growth & Impact

Ecolab; Kraków; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Stock purchase

Lunch subsidy

Sport cards

Hybrid work model

Job summary

Ecolab Kraków is seeking a Collection Specialist with English to join our Collection Team. You will proactively chase payments, manage accounts, and support SOX controls while maintaining data quality.

You will work in a hybrid model (60% office, 40% home) with competitive pay and benefits, including private medical care and life insurance, to help you grow in a global, diverse environment. If you have at least 2 years of credit/collections experience, strong Excel and ERP skills, and excellent

Qualifications

• Degree in finance, accounting, business, or related field.
• Min. 2 years of credit/collections experience.
• Effective verbal and written communication in English; additional European language is a plus.
• Proficiency with Microsoft Office and ERP systems.
• Customer service experience with large corporate customers in high-volume environments.
• Proficiency in analysing financial data.
• Ability to identify risks in accounts and mitigate them.
• Excellent organizational and time management skills; multitasking capability.
• Demonstrated initiative and ability to work independently.
• Experience working in a shared services environment.

Responsibilities

• Proactively chase for payments via incoming and outgoing calls.
• Document and update account status; handle referrals and transfers of funds.
• Chase for remit of payments received and provide required documents.
• Initiate write-off requests per policy.
• Identify, resolve and escalate queries as needed.
• Support clearing cash accounts by transferring funds as needed.
• Request credit notes and coordinate with billing resources.
• Manage refunds for overpayments and credits balance.
• Maintain data quality and system operation standards.
• Produce and provide collection-related reports.
• Troubleshoot and resolve account issues causing payment delays.
• Support and manage controls and SOX processes.

Skills

English proficiency

Communication

Financial data analysis

Credit/collections experience

Independent work

Initiative

Problem solving

Customer service (corporate)

Education

Bachelor's degree in finance, accounting, business

Tools

Microsoft Office

ERP systems

Job description

Ecolab Kraków is seeking a Collection Specialist with English to join our Collection Team. You will proactively chase payments, manage accounts, and support SOX controls while maintaining data quality.

You will work in a hybrid model (60% office, 40% home) with competitive pay and benefits, including private medical care and life insurance, to help you grow in a global, diverse environment. If you have at least 2 years of credit/collections experience, strong Excel and ERP skills, and excellent