English-Speaking Collections Specialist (Hybrid)

Ecolab; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Stock purchase

Lunch subsidy

Sport cards

Hybrid work model

Relocation support

Job summary

Ecolab in Kraków seeks a Collection Specialist with English to join the Collection Team. You will proactively pursue payments, manage account statuses, and coordinate with billing to ensure timely cash flow while upholding SOX controls and high data quality.

The role requires 2+ years in credit/collections, strong English, and proficiency with ERP and Microsoft Office. Hybrid work arrangement and relocation support are offered.

Qualifications

• Degree in finance, accounting, business, or a related field.
• Min. 2 years of credit/collections experience.
• Experience with Microsoft Office; proficiency with ERP systems.
• Excellent analytical and problem-solving skills.
• Fluent in English; additional European language is a plus.

Responsibilities

• Proactively chase for payments by phone and email.
• Document and update account statuses; handle referrals and transfers.
• Request remittance for payments and provide copies.
• Initiate write-off requests per policy.
• Identify, resolve, and escalate queries as needed.
• Support clearing cash accounts by transferring funds.
• Request credit notes and coordinate with billing.
• Manage refunds for overpayments and credit balances.
• Maintain data quality across systems.
• Produce reports and collection-related metrics.
• Troubleshoot and resolve account issues delaying payments.
• Support SOX controls and compliance.

Skills

English proficiency

ERP systems

Microsoft Office

Credit/collections experience

Financial data analysis

Customer service experience

Organizational skills

Education

Finance or Accounting degree

Tools

Microsoft Excel

ERP systems

Word

Outlook

Access

Job description

Ecolab in Kraków seeks a Collection Specialist with English to join the Collection Team. You will proactively pursue payments, manage account statuses, and coordinate with billing to ensure timely cash flow while upholding SOX controls and high data quality.

The role requires 2+ years in credit/collections, strong English, and proficiency with ERP and Microsoft Office. Hybrid work arrangement and relocation support are offered.