Strategic Client Success Manager

Quantum Health, Inc.; Poland; Remote; PLN 335,000 - 484,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) match

PTO + holidays

Tuition reimbursement

Leadership development

Best Place to Work

Job summary

Quantum Health, Inc. in the United States seeks an experienced Client Success Executive to manage strategic accounts, drive retention, and coordinate cross-functional teams. You will lead weekly client meetings and develop comprehensive account plans to demonstrate value.

The role requires 5+ years in client success or related areas, strong communication, and the ability to translate data into actionable recommendations. Travel up to 25% may be required.

Qualifications

• Education: Bachelor’s degree in business or equivalent experience.
• Experience: 5+ years in client success, consulting, strategic account management, or related, preferably in healthcare benefits or consulting.
• Strong critical thinking, verbal and written communication, and in-person presentation skills.
• Proficient with MS Office and CRM software; Salesforce/ServiceNow experience preferred.
• Experience creating and maintaining Account Plans, Health Score Updates, and General Account Status.
• Able to translate data into actionable insights and drive alignment.

Responsibilities

• Lead weekly client meetings, own agenda, minutes and actions.
• Maintain up-to-date client information and documentation.
• Build operational knowledge and risk mitigation.
• Establish trust with clients and act as strategic partner.
• Participate in process improvements and administrative duties.
• Lead client performance reporting and translate data into insights.
• Develop and execute strategic account plans for retention and growth.
• Guide collaboration with internal teams to optimize the partnership.
• Onboard new clients with implementation teams.
• Escalate and resolve operational issues in cross-functional delivery.

Skills

Client management

Analytical thinking

Verbal communication

Written communication

Presentation

CRM software

Salesforce

ServiceNow

Data storytelling

Stakeholder influence

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

ServiceNow

Job description

Quantum Health, Inc. in the United States seeks an experienced Client Success Executive to manage strategic accounts, drive retention, and coordinate cross-functional teams. You will lead weekly client meetings and develop comprehensive account plans to demonstrate value.

The role requires 5+ years in client success or related areas, strong communication, and the ability to translate data into actionable recommendations. Travel up to 25% may be required.