Account Manager

Elsevier Sp. z o.o. Company; Wrocław; On-site; PLN 144,000 - 267,000; Full time

Job summary

LexisNexis Risk Solutions in Poland (Wroclaw) seeks an Account Manager to grow trusted customer relationships across a portfolio of accounts. You will act as a trusted advisor, driving engagement, retention, and long-term value through a consultative approach.

Responsibilities include building relationships with key stakeholders, understanding business objectives, and coordinating internal resources to achieve outcomes. You will manage renewals and monitor health and adoption of LNRS solutions.

Qualifications

• Experience building trusted relationships across multiple stakeholders.
• Ability to align LNRS solutions with customer objectives.
• Strong consultative communication and relationship management skills.
• Experience managing renewals and recurring revenue.
• Ability to coordinate internal resources to drive outcomes.
• Experience collaborating with Sales, Product, Customer Support, Professional Services, Finance.

Responsibilities

• Develop and maintain trusted relationships across assigned accounts.
• Understand customers' objectives to position LNRS solutions.
• Drive retention, engagement, and long-term value through a consultative approach.
• Coordinate internal resources to address customer challenges.
• Conduct regular engagement activities and business reviews.
• Monitor customer health, solution adoption, and forecast risks.
• Lead renewal discussions to ensure ongoing revenue.

Skills

Relationship management

Consultative selling

Customer success

Renewals

Cross-functional collaboration

CRM (Salesforce)

Tools

Salesforce

Job description

Are you passionate about building trusted customer relationships and helping organisations achieve better outcomes through risk, fraud, identity, and compliance solutions? Do you enjoy working collaboratively across teams to deliver value, drive retention, and identify growth opportunities that support customer success?

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/

About the Role

We are looking for a customer-focused professional to manage and grow strategic customer relationships across a portfolio of accounts. In this role, you will act as a trusted advisor throughout the customer lifecycle, helping customers achieve their objectives while driving engagement, retention, solution adoption, and long-term value through a consultative approach.

Responsibilities

• Develop and maintain trusted customer relationships across assigned accounts, serving as the primary point of contact throughout the customer lifecycle.
• Build a strong understanding of customers' business objectives, fraud prevention, identity, compliance, and risk management priorities to position LNRS solutions effectively.
• Drive customer retention, engagement, and long-term value by delivering a consultative and customer-centric experience.
• Partner with customers to identify business challenges, investigate root causes, and coordinate appropriate internal resources to achieve successful outcomes.
• Conduct regular customer engagement activities, including face-to-face meetings, business reviews, video conferences, and telephone discussions.
• Build and strengthen relationships with key customer stakeholders, including Compliance, Fraud, Risk, Operations, and executive leadership teams.
• Monitor customer health, solution adoption, product utilisation, and engagement trends to identify risks and opportunities early in the customer lifecycle.
• Proactively manage contract renewals, ensuring timely engagement, commercial discussions, and retention of recurring revenue.

Requirements

• Experience developing and maintaining strong customer relationships across multiple stakeholders.
• Ability to understand customer business objectives and align solutions to evolving requirements.
• Strong consultative communication and relationship management skills.
• Experience managing renewals, customer retention activities, and recurring revenue relationships.
• Ability to identify business challenges, investigate root causes, and coordinate internal resources to achieve customer outcomes.
• Experience working cross-functionally with Sales, Product, Customer Support, Professional Services, Finance, and other stakeholders.
• Proficiency maintaining accurate customer records, opportunities, renewals, risks, and forecasts within CRM systems such as Salesforce.
• Strong organisational skills with the ability to manage customer commitments, escalations, and multiple priorities effectively.

Risk benefit statement

Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

Primary Location

Base Pay Range: Poland - Wroclaw zł144,000 - zł267,400. Total Target Cash Range: zł172,800 - zł320,800. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.