Strategic Account Growth Manager (FinTech/AI)

Espeo Software; Poznań; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Flexible cooperation hours

Private medical healthcare by Luxmed

MultiSport Card

Internal training and skill growth

Support for personal brand development

Nordic workplace culture and modern,IN

Job summary

Espeo Software, based in Poznań, Poland, is seeking an Account Manager to nurture long-term client relationships and manage the commercial and operational sides of accounts. The role emphasizes strong collaboration with Delivery Managers and in-house experts, while maintaining a robust understanding of client priorities and project delivery.

The position offers a hybrid work model with a strong office presence in Poznań to support teamwork, communication, and successful project outcomes.

Qualifications

• Proven experience managing team augmentation accounts within a software consultancy or similar services business.
• Strong understanding of the commercial mechanics of services businesses, including utilisation, bench, notice periods, rate structures and account profitability.
• Confidence in pricing extensions, leading rate negotiations and defending commercial positions.
• Ability to build credibility with Engineering Managers, Heads of Engineering and CTOs and discuss technical topics in terms of business impact.
• Strong operational discipline and attention to detail around contracts, dates, staffing and financial information.
• Excellent professional English at client-conversation level.
• Polish language skills for internal collaboration.

Responsibilities

• Manage the day-to-day relationship and commercial side of client accounts.
• Own contracts, renewals, rate reviews and staffing changes.
• Ensure onboarding, offboarding, timesheets and invoicing run smoothly.
• Keep track of key commercial terms, people, dates and open issues.
• Communicate risks and problems early so clients are never surprised.
• Build strong relationships with clients and understand their business, roadmap and priorities.
• Identify opportunities to grow existing accounts and increase the value we deliver.
• Help clients move from engineers to managed teams and project-based work.
• Introduce Espeo capabilities, including AI-augmented software delivery.
• Run regular business reviews and proactively plan account growth.
• Share client insights internally to improve account management.

Skills

Team augmentation

Staff augmentation

Account profitability

Pricing negotiations

Engineering leadership

English proficiency

Polish language

Job description

Espeo Software, based in Poznań, Poland, is seeking an Account Manager to nurture long-term client relationships and manage the commercial and operational sides of accounts. The role emphasizes strong collaboration with Delivery Managers and in-house experts, while maintaining a robust understanding of client priorities and project delivery.

The position offers a hybrid work model with a strong office presence in Poznań to support teamwork, communication, and successful project outcomes.