Account Manager

Espeo Software; Poznań; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Flexible cooperation hours

Private medical healthcare by Luxmed

MultiSport Card

Internal training and skill growth

Support for personal brand development

Nordic workplace culture and modern,IN

Job summary

Espeo Software, based in Poznań, Poland, is seeking an Account Manager to nurture long-term client relationships and manage the commercial and operational sides of accounts. The role emphasizes strong collaboration with Delivery Managers and in-house experts, while maintaining a robust understanding of client priorities and project delivery.

The position offers a hybrid work model with a strong office presence in Poznań to support teamwork, communication, and successful project outcomes.

Qualifications

• Proven experience managing team augmentation accounts within a software consultancy or similar services business.
• Strong understanding of the commercial mechanics of services businesses, including utilisation, bench, notice periods, rate structures and account profitability.
• Confidence in pricing extensions, leading rate negotiations and defending commercial positions.
• Ability to build credibility with Engineering Managers, Heads of Engineering and CTOs and discuss technical topics in terms of business impact.
• Strong operational discipline and attention to detail around contracts, dates, staffing and financial information.
• Excellent professional English at client-conversation level.
• Polish language skills for internal collaboration.

Responsibilities

• Manage the day-to-day relationship and commercial side of client accounts.
• Own contracts, renewals, rate reviews and staffing changes.
• Ensure onboarding, offboarding, timesheets and invoicing run smoothly.
• Keep track of key commercial terms, people, dates and open issues.
• Communicate risks and problems early so clients are never surprised.
• Build strong relationships with clients and understand their business, roadmap and priorities.
• Identify opportunities to grow existing accounts and increase the value we deliver.
• Help clients move from engineers to managed teams and project-based work.
• Introduce Espeo capabilities, including AI-augmented software delivery.
• Run regular business reviews and proactively plan account growth.
• Share client insights internally to improve account management.

Skills

Team augmentation

Staff augmentation

Account profitability

Pricing negotiations

Engineering leadership

English proficiency

Polish language

Job description

We are a technology company that started its journey in 2008. Our main headquarters is located in the picturesque city of Poznań, nestled by the beautiful Malta lake. For more than 17 years, we have been assisting companies in developing and implementing innovative fintech solutions. Leveraging our expertise in areas such as blockchain, online payments, and more, our clients can invent and develop cutting-edge solutions and services that keep them at the forefront of innovation.

ACCOUNT MANAGER

LOCATION: Poland, Poznań - min. 1 day a week in the office

We offer a hybrid cooperation model, allowing you to balance office presence with remote cooperation. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication.

Key Services and Requirements: A Roadmap to Your Professional Success

Scope of services:

Account Management:

• Manage the day-to-day relationship and commercial side of your client accounts.

• Own contracts, renewals, rate reviews and staffing changes.

• Make sure onboarding, offboarding, timesheets and invoicing run smoothly.

• Keep track of key commercial terms, people, dates and open issues.

• Communicate risks and problems early so clients are never surprised.

Account Growth:

• Build strong relationships with clients and understand their business, roadmap and priorities.

• Identify opportunities to grow existing accounts and increase the value we deliver.

• Help clients move from individual engineers towards managed teams and project-based work.

• Identify and sell new projects or deliverables within existing accounts.

• Introduce relevant Espeo capabilities, including AI-augmented software delivery.

• Run regular business reviews and proactively plan account growth.

• Bring relevant industry and market insights to client conversations.

Working inside Espeo:

• Work closely with Delivery Managers to combine strong client relationships with successful delivery.

• Involve Espeo's engineering and consulting experts in client conversations when needed.

• Keep track of account margin, capacity and commercial risks.

• Share client insights internally and help improve how we manage and grow our accounts.

Here’s a set of skills we require:

Essential:

• Proven experience managing team augmentation, managed team or staff-augmentation accounts within a software consultancy or similar services business.

• Strong understanding of the commercial mechanics of services businesses, including utilisation, bench, notice periods, rate structures and account profitability.

• Confidence in pricing extensions, leading rate negotiations and defending commercial positions.

• Ability to build credibility with Engineering Managers, Heads of Engineering and CTOs and discuss technical topics in terms of business impact.

• Strong operational discipline and attention to detail, particularly around contracts, dates, staffing and financial information.

• Excellent professional English at client-conversation level.

• Polish language skills for internal collaboration.

Valuable:

• Experience in fintech, payments or digital banking.

• Experience transitioning accounts from staffing-based engagements to project or outcome-based work.

• Exposure to AI-augmented software delivery.

• Previous delivery or project management experience.

This role is not:

• A coordination role - you are expected to actively grow and develop accounts, not simply administer them.

• A new business role - there is no new-logo quota; your existing accounts are your territory.

• A pure sales role - you will build long-term client relationships and remain accountable for whether delivery and business outcomes improve.

Career Advancement at Your Fingertips: Explore Opportunities with Us

By joining us you will get:

• Flexible cooperation hours

• Private medical healthcare offered by Luxmed

• Benefit System - MultiSport Card

• Excellent conditions for skills development: (1) Possibility to upgrade your English for business needs due to working time (2) Internal Training (3) Lighting Talks regarding technology & development issues

• We support the development of your personal brand as an expert! You can create and publish articles, we support your participation in meetups and conferences and we help you develop skills and implement your ideas

• An inspiring, modern workplace with a great atmosphere based on the nordic working culture

Our main office in Poznan (Poland):

• In-house gym

• Underground parking for bicycles, and scooters, including electric chargers

• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals

• Espeo Day: regular lunch or breakfast & office integration

• We are animal friendly!

Navigating the Hiring Process: What does the recruitment process for that position look like?

1. CV Review

2. Video Task - we will ask you to answer 2 questions in english

3. HR Screening with a member of the Talent Acquisition team. During this meeting, you will learn more about the organizational structure, role requirements and culture at Espeo. We would like to understand your motivation and learn more about your experiences and aspirations.

4. Interview with Delivery Director, Wojciech Biedziński – key stage where you will learn about the challenges faced by the Delivery department.

5. We will ask you to provide 3 contacts who can give you recommendations.

6. This is the final step! Interview with CEO, Przemysław Koper.

7. Offer.