Strategic 4PL Customer Experience Leader

Maersk; Polska; Hybrid; PLN 389,000 - 447,000; Full time

Benefits offered by this job

21 PTO Days

Floating Holiday per quarter

Medical Coverage

Dental Coverage

Vision Coverage

401(k)

Employee Assistance Programs

Career Development Opportunities

Job summary

Maersk is seeking a 4PL Customer Experience Manager to lead customer-facing teams and bridge customer objectives with operations across Ocean, Air, Intermodal, Customs, and Distribution services. You will drive governance, KPI management, and strategic business value for key clients, working with cross-functional partners to deliver integrated solutions.

You will be accountable for operational excellence, customer satisfaction, cost-to-serve improvements, and long-term partnerships in a dynamic

Qualifications

• 5+ years of management experience within logistics, supply chain, transportation, freight forwarding, or 4PL operations.
• At least 3 years of experience leading customer-facing operations teams responsible for service delivery and account performance.
• Strong understanding of end-to-end supply chain operations across Ocean, Air, Intermodal, Customs, and Distribution services.
• Proven ability to manage complex customer accounts while delivering strong operational and commercial results.
• Experience leading operational governance, KPI management, customer business reviews, and continuous improvement programs.
• Strong analytical and problem-solving skills with the ability to leverage data to identify trends, risks, and opportunities.
• Demonstrated success influencing stakeholders across multiple functions and geographies within a matrix organization.
• Strong business and financial acumen, connecting operational performance to customer value, efficiency gains, and retention.
• Exceptional leadership, communication, coaching, and stakeholder management skills.
• Experience leveraging technology and AI-enabled tools to improve service delivery and operational efficiency is highly desirable.

Responsibilities

• Lead and develop customer-facing teams that serve as the primary point of contact for key 4PL customers.
• Drive operational excellence through KPI ownership, performance management, and continuous improvement initiatives.
• Translate operational performance data into actionable insights and business value narratives focused on efficiency, quality, service performance, and supply chain resilience.
• Build trusted customer relationships by understanding customer priorities and proactively developing solutions that support business objectives.
• Partner with internal stakeholders, including Operations, Commercial, Product, Digital, Program Management, and Global Service Center teams to deliver integrated solutions.
• Identify and implement process standardization, technology adoption, and optimization opportunities that reduce cost-to-serve and improve customer outcomes.
• Monitor resource allocation and team capacity to ensure service delivery requirements are consistently achieved.
• Lead customer governance activities, business reviews, escalation management, and corrective action plans.
• Foster a culture of accountability, collaboration, ownership, and commercial thinking across the team.

Skills

People leadership

Customer experience management

Logistics knowledge

Cross-functional collaboration

Data analytics

Education

Bachelor's degree in Logistics/Supply Chain

Tools

CRM systems

Data visualization

Job description

Maersk is seeking a 4PL Customer Experience Manager to lead customer-facing teams and bridge customer objectives with operations across Ocean, Air, Intermodal, Customs, and Distribution services. You will drive governance, KPI management, and strategic business value for key clients, working with cross-functional partners to deliver integrated solutions.

You will be accountable for operational excellence, customer satisfaction, cost-to-serve improvements, and long-term partnerships in a dynamic