Logistics CX Consultant - End-to-End Shipments Expert

APM Terminals Gothenburg; Polska; Hybrid; PLN 230,000 - 306,000; Full time

Job summary

Maersk is seeking a Customer Experience Consultant based in Tel Aviv to manage end-to-end shipment processes and coordinate with multiple stakeholders. You will drive value-added solutions, resolve customer queries, and support retention through cross-selling while ensuring SOP and KPI adherence.

The role requires strong Hebrew and English skills, logistics knowledge, and a proven customer-facing track record in a matrix, multicultural environment.

Qualifications

• Fluent in Hebrew and English (required).
• Experience in a customer-facing role, ideally in logistics.
• Good understanding of logistics and forwarding products, solutions and terminology.
• Proven track record in a matrix, multi-cultural organization with relationship building.
• Strong communication, persuasion, influence and negotiation skills.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with stakeholders in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Provide value-added solutions with solid business knowledge.
• Resolve queries with shippers, customers and sales teams promptly.
• Maintain a customer-centric approach to minimize errors and prevent repeats.
• Prepare and submit documents timely; inform stakeholders of status.
• Cross-sell/up-sell and support customer retention.
• Follow SOPs and IOps in daily operations.
• Respond to inquiries promptly and escalate when needed.
• Collaborate with the Commercial team to strengthen relationships.
• Adhere to customer SOPs and monitor KPIs.
• Execute reports or other tasks as assigned.

Skills

Hebrew (Fluent)

English (Fluent)

Customer-facing

Logistics knowledge

Job description

Maersk is seeking a Customer Experience Consultant based in Tel Aviv to manage end-to-end shipment processes and coordinate with multiple stakeholders. You will drive value-added solutions, resolve customer queries, and support retention through cross-selling while ensuring SOP and KPI adherence.

The role requires strong Hebrew and English skills, logistics knowledge, and a proven customer-facing track record in a matrix, multicultural environment.