Store Manager: Lead People, Performance & Experience

SmartRecruiters, Inc.; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Lunch card

Performance-based sales bonus

Referral bonuses

Private medical care co-financing

Life insurance

Wellbeing platform

Onboarding & development training

Job summary

H&M Group’s & Other Stories unit in Poland seeks a Store Manager who will own store performance, drive exceptional customer experiences, and lead a team to deliver top-line results while upholding brand standards.

You’ll balance frontline energy with back-office rigor, recruit and train staff, and ensure compliant, efficient operations. The role offers meaningful development, a 25% staff discount, and a generous benefits package.

Qualifications

• Customer-centric mindset backed by retail experience.
• Strong commercial awareness and KPI understanding.
• Proven ability to lead managers, visual merchandisers and staff.
• Open to feedback and personal development.
• Clear, confident communicator with empathy.
• Experience coaching and developing others.
• Adaptive and flexible to shifting priorities.
• Deep knowledge of store operations and retail standards.
• Proficient in Polish and English.

Responsibilities

• Lead store team to deliver personalized styling and memorable in-store experiences.
• Interpret sales data to drive performance and commercial success.
• Inspire and guide managers, merchandisers, and sales advisors to exceed standards.
• Oversee recruitment, onboarding, and training for new hires.
• Identify high-potential colleagues and create development plans.
• Manage store operations, compliance, and visual merchandising.
• Foster a positive, inclusive and motivating work environment.

Skills

Customer focus

Business acumen

Team leadership

Learning mindset

Communication

Coaching & development

Adaptability

Operational excellence

Polish & English language skills

Job description

H&M Group’s & Other Stories unit in Poland seeks a Store Manager who will own store performance, drive exceptional customer experiences, and lead a team to deliver top-line results while upholding brand standards.

You’ll balance frontline energy with back-office rigor, recruit and train staff, and ensure compliant, efficient operations. The role offers meaningful development, a 25% staff discount, and a generous benefits package.