Store Manager 40h

& Other Stories; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

25% staff discount

HIP incentive program

Lunch card 200 PLN

Performance-based bonus

Referral bonuses (480–1200 PLN gross)

Sports/ wellbeing vouchers

Private medical care co-financing

Life insurance

MyBenefit platform

Onboarding and development training

Job summary

& Other Stories is a modern fashion brand offering storytelling through everyday wear. The Store Manager will own store performance, balance front-of-house energy with back-of-house efficiency, and lead a team to deliver exceptional service and profitable results.

You will guide and empower your team to achieve operational excellence, recruiting and training new members, and maintaining a vibrant, customer-first store environment in Warsaw. Proficiency in Polish and English is required.

Qualifications

• Customer-focused mindset with proven retail experience.
• Strong commercial awareness and ability to align objectives with customer needs.
• Experience leading teams in fast-paced retail environments.
• Open to feedback and opportunities for development.
• Clear, confident, empathetic communication with customers and teams.
• Experience giving constructive feedback and supporting growth.
• Able to adapt to shifting priorities and diverse perspectives.
• Deep understanding of store operations, compliance, and retail standards.

Responsibilities

• Drive exceptional customer service by guiding the store team to deliver personalized styling advice and memorable in-store experiences.
• Interpret sales data to drive performance and ownership of commercial results.
• Inspire and lead a team of managers, visual merchandisers, and sales advisors to exceed standards.
• Manage recruitment processes and onboarding/training for new team members.
• Identify high-potential individuals and create tailored development plans.
• Oversee all aspects of store operations, including compliance and visual merchandising.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-Focused

Business Acumen

Team Leadership

Eager to Learn

Excellent Communication

Coaching & Development

Adaptability & Flexibility

Operational Excellence

Polish & English Proficiency

Job description

Job Description

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store - guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high‑potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations - including compliance and visual merchandising to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Good Polish and English language skills

Additional Information

• This is a full-time position with a contract of 40 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Poland-based colleagues also receive:

• A lunch card with a monthly top‑up of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co-financing of sports passes or a wellbeing platform - 30 PLN per month
• Co-financing of private medical care - 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

Company Description

& Other Stories is a modern fashion brand that tells expressive stories. Designed for everyday living - with its excitement, curiosity and imperfections - our clothes empower those who think differently.

Founded in 2013, & Other Stories was born out of a love for creating; making pieces that enhance style and individuality. Collaborating with cultural pioneers to make something meaningful. For us, fashion is about creativity and self-expression, building a wardrobe that will stand the test of time, but always be a reflection of today.