Store Manager: Lead Retail Team & Guest Experience

Purchaseyourfreedom; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Lunch card PLN

Performance-based bonus

Referral bonuses (PLN)

Co-financing sports passes

Private medical care co-financing

Life insurance

Onboarding & development training

Job summary

H&M Group is hiring a Store Manager responsible for the store's performance and guest experience. You will lead a team of managers, visual merchandisers, and sales advisors to deliver exceptional service and achieve sales targets.

You will balance front-of-house energy with back-end operations, shaping a customer-first environment and ensuring compliance with standards while driving growth across the brand portfolio.

Qualifications

• Customer-focused mindset with proven retail performance.
• Strong commercial awareness aligned to KPI goals.
• Ability to lead multiple teams to deliver service and sales targets.
• Willingness to learn and develop professionally.
• Clear, confident, empathetic communication with customers and teams.
• Experience giving constructive feedback and coaching.
• Adaptable to shifting priorities and diverse perspectives.
• Solid knowledge of store operations, compliance, and visual standards.
• Excellent Polish and English language skills.

Responsibilities

• Drive exceptional customer service by guiding the store team to deliver personalized styling and memorable in-store experiences.
• Interpret sales data to drive performance and own the store’s commercial success.
• Inspire and lead a team of managers, visual merchandisers, and sales advisors to exceed service standards.
• Manage recruitment, onboarding, and training for new team members.
• Identify high-potential individuals and create development plans for career growth.
• Oversee all store operations including compliance and visual merchandising for efficiency and excellence.
• Foster a positive, inclusive, and motivating work environment.

Skills

Customer-focused

Business acumen

Team leadership

Eager to learn

Excellent communication

Coaching & development

Adaptability & flexibility

Operational excellence

Polish & English skills

Job description

H&M Group is hiring a Store Manager responsible for the store's performance and guest experience. You will lead a team of managers, visual merchandisers, and sales advisors to deliver exceptional service and achieve sales targets.

You will balance front-of-house energy with back-end operations, shaping a customer-first environment and ensuring compliance with standards while driving growth across the brand portfolio.