SSC Invoicing Lead & Process Excellence

Core Laboratories; Gdynia; On-site; PLN 180,000 - 240,000; Full time

Job summary

Core Laboratories in Poland is seeking an SSC Supervisor to oversee daily Shared Service Centre operations, ensuring accurate invoicing and reliable support services across locations. You will lead the SSC team, enforce quality controls, and drive process discipline and continuous improvement.

You will collaborate with Finance, Operations, and country teams, support onboarding and training, monitor KPIs, and help implement the new Financial Module to stabilise SSC operations and deliver service

Qualifications

• Experience coordinating or supervising teams within a transactional, operational, or shared services environment.
• Strong understanding of SLAs, KPIs, SOPs, internal controls, and escalation processes.
• Experience working with ERP systems, with strong proficiency in Microsoft Excel and other reporting and data analysis tools.

Responsibilities

• Coordinate and oversee daily SSC operations, ensuring workload is effectively distributed, priorities are clearly defined, and service commitments are consistently achieved.
• Lead, supervise, coach, and support SSC team members, promoting a culture of accountability, quality, collaboration, and continuous improvement.
• Monitor workflow, service levels, and operational performance to ensure activities are completed accurately and within agreed timelines, proactively addressing any delays or bottlenecks.
• Ensure compliance with established Standard Operating Procedures (SOPs), internal controls, company policies, escalation procedures, and reporting requirements.
• Take ownership of complex operational issues, driving resolution and implementing corrective actions to prevent recurrence and improve overall process effectiveness.
• Act as the primary operational point of contact for key stakeholders across Finance, Operations, Commercial, and country teams, ensuring effective communication and cross-functional collaboration.
• Support the onboarding, training, and development of SSC employees, ensuring consistent knowledge transfer and adherence to standardised processes.
• Monitor KPIs, service quality, operational backlogs, and issue resolution activities, identifying risks and implementing mitigation plans where required.
• Support the successful implementation and stabilisation of the new Financial Module and other systems impacting SSC operations.
• Contribute to the establishment and ongoing development of the SSC by designing, documenting, and enhancing processes, controls, and service standards that support sustainable growth and operational excellence.
• Identify opportunities for process optimisation, automation, and efficiency improvements, supporting the SSC's long-term strategy and continuous improvement objectives.
• Ensure a strong customer-focused approach to service delivery, maintaining high levels of responsiveness and stakeholder satisfaction.
• Assist with future transition and migration activities as invoicing processes from additional locations are integrated into the SSC structure.

Skills

Team coordination

SLA / KPI awareness

ERP systems experience

Excel proficiency

Cross-functional collaboration

Education

Degree in Finance, Accounting, Business Administration, Operations Management

Tools

ERP systems

Microsoft Excel

Job description

Core Laboratories in Poland is seeking an SSC Supervisor to oversee daily Shared Service Centre operations, ensuring accurate invoicing and reliable support services across locations. You will lead the SSC team, enforce quality controls, and drive process discipline and continuous improvement.

You will collaborate with Finance, Operations, and country teams, support onboarding and training, monitor KPIs, and help implement the new Financial Module to stabilise SSC operations and deliver service