Sr. Renewal Specialist

LevelBlue, LLC.; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Sport card

Life insurance

Medical insurance

Lunch card

Annual bonus

EAP

PPE

Job summary

LevelBlue, LLC. in Poland is seeking a Senior Renewal Specialist to manage the end-to-end renewal process for existing customers, ensuring timely renewals and strong retention.

You will collaborate with Sales, Customer Success, Finance, Legal, and Support to prepare renewal quotes, track opportunities, and maintain CRM records, with attention to detail and a customer-first approach.

Qualifications

• 2+ years of renewals, account management, or related roles.
• Experience managing contracts, subscriptions, or recurring revenue accounts.
• Strong communication, organization, and negotiation skills.
• Experience with CRM platforms such as Salesforce, Dynamics 365, or similar systems.
• Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

• Own and manage a portfolio of customer renewals from initial outreach through contract execution.
• Engage customers 90 to 180 days prior to contract expiration to discuss renewal options and timelines.
• Prepare renewal quotes, proposals, and contract documentation.
• Track renewal opportunities and maintain accurate forecasting within CRM systems.
• Meet or exceed renewal and retention targets.
• Build and maintain positive relationships with customer contacts.
• Coordinate contract revisions, approvals, and customer communications.
• Provide regular updates on renewal pipeline, forecasts, and retention performance.

Skills

Communication

Organization

Negotiation

CRM experience

Forecasting

Education

High school diploma

Tools

Salesforce

Dynamics 365

Excel

Job description

ONLY POLAND BASED - Employment Contract

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Position Summary

The Senior Renewal Specialist is responsible for managing the end-to-end renewal process for existing customers, helping maximize customer retention and recurring revenue. This role serves as the primary point of contact for contract renewals, working closely with customers and internal stakeholders to ensure timely renewals, address concerns, and maintain strong customer relationships. The ideal candidate is organized, detail-oriented, commercially focused, and skilled at managing customer conversations.

Key Responsibilities

Renewal Management

• Own and manage a portfolio of customer renewals from initial outreach through contract execution.
• Engage customers 90 to 180 days prior to contract expiration to discuss renewal options and timelines.
• Prepare renewal quotes, proposals, and contract documentation.
• Track renewal opportunities and maintain accurate forecasting within CRM systems.
• Meet or exceed renewal and retention targets.

Customer Relationship Management

• Build and maintain positive relationships with customer contacts.
• Respond to customer inquiries regarding renewals, contracts, and pricing.
• Identify potential renewal risks and elevate concerns to appropriate teams.
• Support customer satisfaction by ensuring a smooth and efficient renewal experience.

Cross-Functional Collaboration

• Partner with Sales, Customer Success, Finance, Legal, and Support teams to facilitate successful renewals.
• Coordinate contract revisions, approvals, and customer communications.
• Assist with identifying opportunities for account expansion and refer opportunities to Sales when appropriate.

Reporting & Administration

• Maintain accurate customer and contract records.
• Monitor renewal timelines and proactively manage upcoming expirations.
• Provide regular updates on renewal pipeline, forecasts, and retention performance.
• Ensure compliance with company policies and contract requirements.

Required Qualifications

• 2+ years of experience in renewals, account management, customer service, sales support, or related roles.
• Experience managing contracts, subscriptions, or recurring revenue accounts.
• Strong communication, organization, and negotiation skills.
• Experience with CRM platforms such as Salesforce, Dynamics 365, or similar systems.
• Proficiency with Microsoft Office applications, particularly Excel.

Preferred Qualifications

• Experience in SaaS, software, technology, or subscription-based businesses.
• Understanding of customer retention and renewal best practices.
• Experience working with quoting and contract management tools.
• Renewal Management
• Contract Administration
• Customer Retention
• Relationship Management
• Negotiation
• Forecasting and Reporting
• Attention to Detail
• Time Management
• Problem Solving
• Cross-Functional Collaboration

Success Metrics

• Renewal Rate
• Customer Retention Rate
• Revenue Retention
• Forecast Accuracy
• On-Time Renewal Completion
• Customer Satisfaction with Renewal Process

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

What We Offer:

• Contract of employment
• Sport card/ co-financing of vacation
• Life insurance
• Medical insurance
• Lunch card
• Annual bonus
• Employee assistance program (EAP)
• The employee pension scheme (PPE)

This role is open to candidates legally authorized to work in Poland. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.